由世纪互联运营的微软 Dynamics 的生命周期服务（“LCS”）综合条款

2019年6月27日

由世纪互联运营的微软 Dynamics 的生命周期服务（“LCS”）综合条款

微软 Dynamics 的生命周期服务（“LCS”）由北京世纪互联宽带数据中心有限公司（“世纪互联”）的全资子公司上海蓝云网络科技有限公司运营，该服务是基于微软技术的云服务，但由世纪互联通过位于中华人民共和国境内（不包括香港和澳门特别行政区及台湾，以下简称“中国”）的数据中心负责运营。

你可以在任何特定时间以渠道合作伙伴或客户的角色访问 LCS。你可以拥有多个角色，从而可以通过不同的方式使用 LCS，但每次只能以一个角色访问 LCS。当你作为渠道合作伙伴访问 LCS 时，适用的使用条款位于此处。当你作为客户访问 LCS 时，适用的使用条款位于此处。定义如本段所述：(A) 当你购买 Dynamics 软件的许可证或订阅，并通过访问 LCS 来为你的组织管理此软件的实施工作时，你是“客户”； (B) 当你访问 LCS 以创建 Dynamics 软件的解决方案并将其提供给客户，在你的 Microsoft Azure 订阅中或在你的本地服务器上部署和管理 Dynamics 软件，协助客户实施 Dynamics 软件，或者执行任意上述活动时，你是“渠道合作伙伴”。

这些综合条款包括：• 渠道合作伙伴条款 • 客户条款。

适用于渠道合作伙伴的条款

由世纪互联运营的微软 Dynamics 的生命周期服务（LCS）

渠道合作伙伴在线服务协议

最后修订时间：2019 年 4 月

本在线服务协议（“协议”）是渠道合作伙伴（在第 1 条中定义）与北京世纪互联宽带数据中心有限公司（“世纪互联”）的全资子公司上海蓝云网络科技有限公司签订的合同。通过在在线服务（在第 1 条中定义）的用户界面中表明接受条款或通过注册、激活或使用在线服务，你（代表渠道合作伙伴接受本协议的个人）代表渠道合作伙伴签订本协议，并且你声明并担保你有权签订本协议并使渠道合作伙伴受其约束。通过注册、激活或使用在线服务，表明渠道合作伙伴承认接受本协议。如果渠道合作伙伴不同意本协议，则不得使用在线服务。无论何时访问或使用在线服务，渠道合作伙伴都将遵守本协议。

第 1 条定义

“关联公司”指拥有一方、被一方拥有或与一方共同由他方拥有的任何法律实体。就本定义而言，“所有权”是指控制超过 50％的权益。

“渠道合作伙伴数据”指由渠道合作伙伴或代表渠道合作伙伴通过使用在线服务提供给世纪互联的所有数据，包括所有文本、声音、视频或图像文件和软件。渠道合作伙伴数据不包括支持数据。

“渠道合作伙伴”指符合以下条件的法律实体：(A) 是一家系统集成商，已与世纪互联签署协议，授权该实体营销在线服务并分发任何 Dynamics 软件的许可或订阅；或 (B) 是一家独立软件供应商，已与世纪互联签署协议，邀请此软件供应商为任何 Dynamics 软件开发软件或服务。

“中国”指中华人民共和国，不包括香港、澳门特别行政区和台湾。

“客户”指获得仅供其自身使用 Dynamics 软件的许可、订阅或其他权利的法律实体，且该法律实体不得将此类权利转售、再分发、用于商业托管或其他类似目的。

“Dynamics 软件”指世纪互联为了使用在线服务进行部署，而通常以基于 Web 的由世纪互联托管和运营的云服务形式所发布的任何微软 Dynamics 技术。Dynamics 软件不包括在线服务。

“生效日期”在第 7.1 条中定义。

“非世纪互联产品”指任何渠道合作伙伴或第三方（或第三方品牌）软件（在线、脱机、基于 Web 或其他）、数据、服务（例如，在线、实施、自定义或咨询）、网站、硬件、流程、内容或产品。

“在线服务”指世纪互联托管和运营的在线服务，即世纪互联根据本协议提供的微软Dynamics的生命周期服务（或任何后续服务），包括对在线服务的任何修复、补丁、错误更正、服务包、添加、版本发布以及任何其他修订，具体由世纪互联决定（可以添加、更改或删除先前版本的在线服务中所提供的特性或功能）。

“在线服务帐户 ID”指渠道合作伙伴进行身份验证并登录在线服务时必须使用的凭据。

“在线服务要求”指渠道合作伙伴为了访问或使用在线服务而必须满足并保持的凭据、条件和标准。在线服务要求包括：(A) 与世纪互联签订有效的渠道合作伙伴协议（“合作伙伴协议”）；(B) 使用适用的 Dynamics 软件时所需的有效许可的内部使用权利；(C) 适用的 Dynamics 软件所需的任何技术凭据；(D) 有效的在线服务帐户 ID；和 (E) 服务门户中指定的任何其他适用要求。

“在线服务条款”或“OST”指以下网址中当时最新版本的世纪互联在线服务条款（或其后继条款）：https://www.21vbluecloud.com/ostpt/。

“许可用户”指符合以下条件的任何个人或实体：(A) 渠道合作伙伴授权其访问和使用在线服务、Dynamics 软件、渠道合作伙伴数据或支持数据；和 (B) 渠道合作伙伴未取消其进行此类访问和使用的授权。

“个人数据”指与已识别或可识别的自然人有关的任何信息。可识别的自然人是指可以直接或间接识别的人，具体方法是参考诸如姓名、身份证号码、位置数据、在线标识符等标识符，或参考该自然人的一个或多个特定的物理、生理、遗传、心理、经济、文化或社会身份因素。

“预览版”指世纪互联为可选的评估工作所提供的预览版、测试版或其他预发布版的功能、数据中心位置、软件或服务。

“隐私声明”指以下网址中的世纪互联隐私声明（或其后继声明）：https://www.21vbluecloud.com/dynamics365/d365-privacy/。

“服务门户”指由世纪互联指定并在其中发布在线服务信息的网站。

“支持数据”指通过与世纪互联的协议由渠道合作伙伴或代表渠道合作伙伴向世纪互联提供的（或渠道合作伙伴授权世纪互联从在线服务或 Dynamics 软件获取的）所有数据，包括所有文本、声音、视频、图像文件或软件，以获取在线服务或 Dynamics 软件的技术支持。

第 2 条 启动在线服务

2.1 要求。渠道合作伙伴必须在整个期限内满足在线服务的要求，以激活并继续使用在线服务。如果渠道合作伙伴不符合在线服务的要求，则必须停止使用在线服务。世纪互联可定期检查渠道合作伙伴是否符合这些要求，并将尽合理的努力通知渠道合作伙伴不合规情况。如果渠道合作伙伴不符合要求，世纪互联无需发出通知即可随时限制或暂停渠道合作伙伴对在线服务的访问或使用。为清楚起见，维护待履行合作伙伴协议（在第 1 条中定义）是一项在线服务要求和继续使用在线服务的先决条件，但任何合作伙伴协议均不适用于在线服务本身（尽管它可能适用于从属软件（在第 6.2 条中定义））。

2.2 联系信息。注册在线服务时，渠道合作伙伴将提供渠道合作伙伴的真实身份和联系信息，并在此信息变更时立即在服务门户中进行更新。世纪互联将使用此信息与渠道合作伙伴联系，详情如隐私声明中所述。渠道合作伙伴保证渠道合作伙伴所提供的信息是真实、完整且有效的，否则渠道合作伙伴将对后果承担全部责任。

2.3 工作区管理。渠道合作伙伴可以不时地使用在线服务来为客户创建包含 Dynamics 软件的工作区（例如，潜在客户售前项目或实施项目），或者客户可以邀请渠道合作伙伴到现有工作区。世纪互联对任何此类工作区的管理没有直接的职责，此类工作区仅由渠道合作伙伴管理或由渠道合作伙伴及其客户共同管理。渠道合作伙伴承认，如果其作为客户的许可用户进行访问，则受该客户的许可用户使用条款（在第 2.4.1 条中定义）约束，根据该使用条款，其可能无法访问该客户的工作区。

2.4 许可用户。渠道合作伙伴将授权许可用户访问和使用在线服务以及 Dynamics 软件（如适用）。如果在线服务或 Dynamics 软件（如适用）允许，渠道合作伙伴可向在线服务或 Dynamics 软件中添加许可用户或从中删除许可用户。

2.4.1 非世纪互联。渠道合作伙伴可以要求非世纪互联许可用户同意其访问和使用渠道合作伙伴于在线服务中创建的工作区，或提供的任何渠道合作伙伴数据或支持数据的条款（“许可用户使用条款”）。任何许可用户使用条款将要求许可用户至少同意：(A) 许可用户使用条款仅适用于渠道合作伙伴和许可用户之间，对于许可用户使用条款，或对于渠道合作伙伴、许可用户或两者的任何第三方代理的作为和不作为，世纪互联不以任何方式承担责任；和 (B) 由许可用户使用条款或许可用户使用在线服务中的任何工作区引起或与之相关的任何争议仅存在于渠道合作伙伴和许可用户之间。世纪互联可依赖任何非世纪互联许可用户提供的信息或说明。

2.4.2 世纪互联。渠道合作伙伴被视为已向任何世纪互联许可用户授予许可，允许其访问和使用渠道合作伙伴的在线服务工作区、渠道合作伙伴数据和支持数据。如果渠道合作伙伴要求世纪互联同意许可用户使用条款，以获取对渠道合作伙伴的在线服务工作区、渠道合作伙伴数据或支持数据的访问或使用权，则即使任何世纪互联人员声称接受该许可用户使用条款，其仍被视为已被世纪互联拒绝，并且不适用于世纪互联。

2.5 预览版。世纪互联可以提供预览版。如果渠道合作伙伴使用（或尝试使用）预览版，则本第 2.5 条中的条款将适用。世纪互联会将预览版内容标记为“测试版”、“预发布版”、“预览版”或类似名称。预览版仅为便利而提供，除非世纪互联在另行签署的书面文件中明确规定，否则不得在生产或“实时操作”环境中使用预览版。如果渠道合作伙伴在生产或“实时操作”环境中使用任何预览版，世纪互联对任何数据泄露或损失概不负责。世纪互联可以随时更改或中止预览版，恕不另行通知。预览版中：(A) 可能缺少或禁用了某些功能；(B) 可能包含的 bug 或其他错误会导致其无法正常运行；(C) 采用的隐私和安全措施少于或不同于商业版本在线服务或任何 Dynamics 软件中通常存在的措施；(D) 除非另有说明，否则不受任何适用于在线服务的商业版本或任何 Dynamics 软件的服务水平协议的约束；并且 (E) 被视为包含在在线服务中并受本协议条款的约束（除非此类预览版可能附带的任何单独条款中另有与本协议冲突或作为本协议补充的说明，或本协议中另有说明，包括此处的第 2.5 条）。渠道合作伙伴全权负责评估预览版以及从中生成的任何报告或输出。渠道合作伙伴不得使用预览版来处理个人数据或受法律或法规合规性要求约束的其他数据。根据第 4.2 条从 OST 并入的以下条款不适用于预览版：个人数据的处理、GDPR 和数据安全。

2.5.1 不保证。在选择使用预览版时，渠道合作伙伴不得依赖于世纪互联提供任何未来的功能或特性，也不得依赖于有关预览版或产品路线图的任何评论。世纪互联可能会在最终的商业版本（如果有）中对预览版进行大幅变更，或者世纪互联可能选择不发布商业版本。商业版本（如果有）可能受本协议或其他协议的约束，即使预览版是免费的，商业版本也可能需要付费。

2.5.2 支持。世纪互联没有义务为预览版提供技术支持。如果世纪互联提供任何技术支持，则可以在预览版提供的详细信息中找到有关此类支持的信息。世纪互联为预览版可能提供的任何支持均按“原样”提供、“包含所有错误”，并且没有担保。

第 3 条 使用在线服务的权利

3.1 许可。根据本协议的条款，世纪互联向渠道合作伙伴授予有限的、不可转让的、非独占的、可撤销的必要版权许可，以便在期限内访问和使用在线服务。渠道合作伙伴只能根据本协议（以及世纪互联可能在任何预览版中提供的任何单独条款）使用在线服务。

3.2 反馈。世纪互联（及其许可方）可以使用渠道合作伙伴或其许可用户提供的任何反馈，包括渠道合作伙伴或其许可用户指定为机密的反馈。渠道合作伙伴将不会，并且将导致其许可用户不会在任何反馈中包含任何渠道合作伙伴数据、个人数据或受法律或法规合规性要求约束的其他数据。渠道合作伙伴免费向世纪互联（及其许可方）提供以任何方式和任何目的使用、分享和不受限制地商业化此类反馈的权利。渠道合作伙伴还免费向第三方提供任何含有此类反馈的世纪互联（或其许可方）产品或服务的使用权或与之连接的权利。渠道合作伙伴声明并保证其拥有或以其他方式控制此类反馈的所有权利，并且此类反馈不受任何第三方权利的约束。“反馈”指渠道合作伙伴（包括其许可用户）向世纪互联提供的有关在线服务、任何世纪互联软件或 Dynamics 软件的所有评论、建议或反馈。

3.3 可接受的使用政策。在以下情况下，渠道合作伙伴不得使用在线服务：(A) 采用法律、法规、政府命令或法令禁止的使用方式； (B)侵犯他人的权利； (C) 尝试未经授权访问或破坏任何服务、设备、数据、帐户或网络； (D) 发送垃圾邮件或分发恶意软件； (E) 使用方式可能损害在线服务、任何世纪互联软件（包括 Dynamics 软件），或损害其他人对此类服务和软件的使用；或者 (F) 在任何应用中或任何情况下，在线服务的故障可能导致任何人死亡或出现严重身体伤害，或严重的物理性损坏或环境损害。渠道合作伙伴不得绕开在线服务、任何世纪互联软件或 Dynamics 软件或世纪互联系统中的任何技术或功能限制。违反本第 3.3 条中的条款可能导致在线服务暂停或本协议终止。世纪互联将仅在合理需要的范围内暂停在线服务。除非世纪互联认为需要立即暂停在线服务，否则世纪互联将在暂停渠道合作伙伴对在线服务的访问之前提供合理的通知。

3.4 技术限制。除非获得明确授权，渠道合作伙伴不得从在线服务下载或以其他方式删除软件、源代码或其他内容或材料的副本。与在线服务或任何 Dynamics 软件相关并且均受第 4.2 条约束的情况下，世纪互联可以使用从渠道合作伙伴数据或支持数据中获得或了解的任何信息或数据，前提是此类使用不会包括或披露渠道合作伙伴数据或支持数据，并且不得通过此类用途对任何渠道合作伙伴数据或支持数据进行逆向工程。保留本协议中未明确授予的所有权利。未经渠道合作伙伴的许可，世纪互联不得将渠道合作伙伴数据或支持数据，或从此类数据中获取的信息用于广告或类似商业目的。

3.5 保密。各协议方应：(A) 保护另一方根据本协议共享的机密信息，防止未经授权地传播这些信息，并采用其保护自身信息的同等程度保护这些信息，但绝不能低于合理的谨慎程度；(B) 根据本协议仅在必要时使用另一方的机密信息；和 (C) 在任何情况下，未经另一方事先书面许可，不得向任何第三方披露另一方的机密信息。但是，可以根据司法或其他政府命令披露机密信息，条件是遵守该命令的一方给予关于此类披露的合理通知，使另一方有合理的机会寻求保护令或同等效力的措施；或者从适用的司法或政府实体获得具有法律约束力的保证，该实体将为机密信息提供保护，保护程度将与其根据适用法律或按法律要求保护其类似专有信息和机密信息的程度相同。也可能将机密信息披露给接收方的人员（受到书面保密义务的约束，其约束力不低于本协议的限制）及其关联公司，披露程度均仅限于此类人员或关联公司为妥善履行本协议而合理地需要知道此类机密信息的程度。本第 3.5 条中的保密义务适用于 (x) 渠道合作伙伴数据和支持数据，直至从在线服务中删除此类数据为止；(y) 预览版，除非并直至预览版被公开；和 (z) 所有其他机密信息，保密期限为一方收到机密信息后的五（5）年内。“机密信息”指披露方指定为机密的非公开信息，或者在披露的情况下应当视为机密的非公开信息；预览版被视为世纪互联的机密信息；并且渠道合作伙伴数据、支持数据以及世纪互联协议的条款也是机密信息。机密信息不包括以下信息：(1) 在没有违反保密义务的情况下可公开获得的信息；(2) 接收方不违反保密义务，通过合法方式从其他来源获得的信息；(3) 独立开发的信息；或 (4) 反馈。

3.6 停机时间。世纪互联可能安排时间中断在线服务，以进行升级、更新或其他维护（“计划停机时间”）。世纪互联将做出商业上合理的努力，提前通知渠道合作伙伴该计划停机时间。渠道合作伙伴可能无法在计划停机时间内访问或使用在线服务、任何 Dynamics 软件或任何非世纪互联产品；此类无法访问不被视为违反本协议。在不限制上述规定的情况下，不存在适用于在线服务的服务水平保证或正常运行时间要求。

第 4 条 数据保护

4.1 数据保留和删除。在期限内，渠道合作伙伴可以访问、提取和删除存储于在线服务中的渠道合作伙伴数据。除免费试用版和预览版，以及第 4.1 条中另有规定外，世纪互联将在渠道合作伙伴的在线服务访问权限终止后的 90 天内将存储于在线服务中的渠道合作伙伴数据保留在一个功能有限的帐户中，以便渠道合作伙伴可以提取数据。在 90 天保留期结束后，世纪互联将禁用渠道合作伙伴帐户并在后续 90 天内删除渠道合作伙伴数据和个人数据，除非世纪互联(A) 根据适用的法律或法规允许或被要求保留此类数据，(B) 经本协议授权；或 (C) 仅限于渠道合作伙伴于在线服务中拥有多个角色（例如，既是渠道合作伙伴也是客户），并且部分渠道合作伙伴数据或个人数据对多个此类角色是共用的，在这种情况下，世纪互联将保留此类共用数据，直至渠道合作伙伴所有此类角色的在线服务访问权终止。在线服务可能不支持保留或提取由渠道合作伙伴提供的任何非世纪互联产品。就第 4.1 条而言，一旦渠道合作伙伴没有任何从属软件（在第 6.2 条中定义）的待履行订阅或待履行支持协议，“渠道合作伙伴的在线服务访问权”即被视为终止。世纪互联对第 4.1 条中描述的渠道合作伙伴数据或个人数据的删除不承担任何责任。

4.2 数据保护条款。本协议包括并通过引用方式并入 OST 中题为“数据保护条款”的部分或其他明确与数据处理或保护有关的部分（包括标准合同条款和欧盟通用数据保护条例，均已并入 OST 中），但明确排除特定于具体指名的在线服务的任何条款。仅适用于解释本协议范围内从 OST 并入的条款：(A) 此类并入条款中提到的“客户”被视为适用于“渠道合作伙伴”； (B) 此类并入条款中提到的所有“客户数据”均被视为“渠道合作伙伴数据”；和 (C) 如果此类并入条款中提到的任何定义在本协议和 OST 中均有定义，则以本协议中的定义为准。

4.3 数据位置。世纪互联仅在中国存储渠道合作伙伴数据，除非世纪互联使用 Microsoft Azure Email Orchestrator 向在线服务的用户发送系统生成的电子邮件，以提供服务请求的确认或状态更新。收件人的电子邮件地址和电子邮件内容将在美国存储一段有限的时间。渠道合作伙伴同意传输此信息。

4.4 安全做法和策略。世纪互联将实施并维持适当的技术措施和组织措施，以保护渠道合作伙伴数据和个人数据。这些措施将在世纪互联在线安全策略中进行阐述。世纪互联将向渠道合作伙伴提供该策略，以及有关在线服务的安全控制说明和由渠道合作伙伴合理要求的其他世纪互联安全实践和策略信息。此外，这些措施将符合 ISO 27001、ISO 27002 和 ISO 27018 中规定的要求。世纪互联不会淘汰 ISO 27001、ISO 27002 或 ISO 27018，除非这些标准在行业中已不再使用，并且已由后继者（如果有）取代。

4.5 联系世纪互联。如果渠道合作伙伴认为世纪互联没有遵守其隐私或安全承诺，渠道合作伙伴可联系以下网站上的客户支持：https://www.21vbluecloud.com/Dynamics365/ 。

第 5 条 第三方事项

5.1 非世纪互联产品。世纪互联可通过渠道合作伙伴对在线服务的使用向渠道合作伙伴提供非世纪互联产品（例如通过商店或图库或其他集成）。渠道合作伙伴对非世纪互联产品的使用可能受第三方条款和条件的约束。如果渠道合作伙伴通过在线服务或任何 Dynamics 软件来安装或使用任何非世纪互联产品，渠道合作伙伴不得以任何方式使世纪互联的知识产权承担超出本协议范围的义务。世纪互联对任何非世纪互联产品（包括渠道合作伙伴在任何此类非世纪互联产品中的任何知识产权）不承担任何责任或义务。如果渠道合作伙伴（或其客户）通过在线服务或任何 Dynamics 软件来安装或使用任何非世纪互联产品：(A) 在世纪互联和渠道合作伙伴之间，渠道合作伙伴承担此类非世纪互联产品的全部责任，并将遵守世纪互联可能实施的所有适用策略和流程； (B) 如果客户将其经销商或系统集成商更改为第三方，则：(1) 渠道合作伙伴将无法访问此类客户的适用工作区、内容以及渠道合作伙伴可能向客户提供的渠道合作伙伴非世纪互联产品的任何副本，但(2) 此类客户及其新的经销商或系统集成商可以访问此类客户的适用工作区、内容以及渠道合作伙伴的非世纪互联产品的任何此类副本；和 (C) 自渠道合作伙伴首次向世纪互联提供此类非世纪互联产品起，并持续到世纪互联从其系统中删除此类非世纪互联产品为止，渠道合作伙伴授予世纪互联非独家、免版税、已全额付款的许可，以托管、使用、分发、复制以及以其他方式在全球范围内访问此类非世纪互联产品。

5.2 用户协议。渠道合作伙伴必须与渠道合作伙伴通过在线服务向其提供任何非世纪互联产品的访问或使用权的每个客户签订协议（并且未能签订该协议将被视为重大违规行为）（包括任何许可条款或隐私声明）（“用户协议”）。用户协议不得：(A) 代表世纪互联就任何此类非世纪互联产品或其他事项作出任何声明或担保；(B) 声称其产生的任何义务可任命或提及世纪互联作为有义务履行或执行任何职责的一方或第三方；(C) 除了在其隐私政策中可能有必要披露的内容之外，以其他方式任命或提及世纪互联；或者 (D) 声称取代、修改或废除世纪互联与每个此类客户之间的适用使用条款。

第 6 条 在线服务的变更

6.1 变更服务。除非本协议另有明确规定，否则世纪互联可随时更改在线服务或任何 Dynamics 软件，恕不另行通知。

6.2 停止服务。如果没有提供后继者或服务，世纪互联将在结束对在线服务的支持前至少 12 个月发出通知，免费试用服务或预览版除外。尽管本协议中存在上述内容或任何相反的内容，但是仅限于渠道合作伙伴必须通过在线服务访问或使用任何 Dynamics 软件（“从属软件”）、至少渠道合作伙伴的其中一个客户维持对从属软件的待履行订阅或待履行支持协议并且停止在线服务将阻止此类访问或使用的情况下，世纪互联才不会停止在线服务。

第 7 条 期限和终止

7.1 期限。本协议的期限（“期限”）始于渠道合作伙伴或其签字人同意受本协议约束的最早日期（“生效日期”），如本协议第一段所述，并将持续至协议终止。

7.2 终止。如果任何一方违反本协议并且在违约通知后的 30 天内未能解决此类违约问题，则另一方可在发出通知后立即终止本协议。渠道合作伙伴也可以提前 60 天向世纪互联发出通知后，出于任何原因或无理由终止本协议。如果根据第 6 条停止在线服务，本协议将自动终止。如果本协议因任何原因对渠道合作伙伴而言已终止，它将自动对所有许可用户终止。

7.3 存续条款。以下条款将在本协议终止后继续有效：第 1 条（定义）、第 3.2 条（反馈）、第 3.5 条（保密，如本条所述）、第 7.3 条（存续条款）、第 8 条（担保和免责声明）、第 9 条（世纪互联的侵权索赔抗辩）、第 10 条（渠道合作伙伴的索赔抗辩）、第 11 条（责任限制）和第 12 条（一般条款）。从 OST 中并入的条款的存续与 OST 中所述的一致。

第 8 条 担保和免责声明

8.1 渠道合作伙伴。除本协议序言中的担保外，渠道合作伙伴始终向世纪互联声明并担保：(A) 出于任何目的或以任何方式使用在线服务不会使世纪互联承担本协议之外的任何义务；(B) 它拥有根据本协议授予许可所需的一切权利；(C) 它已拥有或将获得并保持对渠道合作伙伴数据、支持数据以及所使用的任何在线服务相关其他数据、软件和服务（包括任何非世纪互联产品和其他第三方内容和材料）的所有必要权利；(D)世纪互联对任何渠道合作伙伴数据和支持数据的使用，以及对本协议下授予的权利和许可的行使，现在和将来都不会侵占或侵犯任何第三方的知识产权或其他所有权或以其他方式违反任何法律；以及 (E) 渠道合作伙伴数据和支持数据不包括国家机密，或者，如果任何渠道合作伙伴数据或支持数据构成国家机密，则渠道合作伙伴已获得必要的批准，可以向世纪互联及其关联公司、承包商和供应商披露国家机密。

8.2 免责声明。在线服务、任何服务门户、Dynamics 软件以及世纪互联或其供应商提供的与在线服务相关的任何技术、材料、系统、基础结构或信息均按“原样”提供，不作任何担保。世纪互联不做任何担保（明示、暗示、法定或其他担保，包括适销性、特定用途的适用性、令人满意的质量、不侵权、所有权的暗示担保，以及在任何交易过程或商业惯例中产生的任何担保）。除非适用法律另有要求，否则这些免责声明将适用。

8.3 高风险活动。世纪互联代表其自身及其供应商对在线服务在高风险活动中的适用性不做任何明示或暗示的担保，高风险活动包括核设施、航空器导航或通信系统、空中交通管制、直接生命支持机器或武器系统的操作。

第 9 条世纪互联对特定第三方索赔的抗辩

9.1 职责和流程。 根据第 9.1 和 9.2 条的规定，世纪互联应：(A) 对于无关联的第三方指控由世纪互联提供的并根据本协议获得许可使用的在线服务侵犯或侵占该第三方知识产权所提出的索赔，为渠道合作伙伴、渠道合作伙伴的关联公司及其每个子公司、董事、高级职员、雇员、代理或独立承包商进行抗辩（“世纪互联保障的索赔”）；并且 (B) 支付任何因世纪互联保障的索赔所产生的不利最终判决（或世纪互联同意的和解）。渠道合作伙伴应：(y) 及时通知世纪互联有关世纪互联保障的索赔，并给予世纪互联对抗辩与和解的唯一控制权，尽管渠道合作伙伴可以自行承担费用参加此过程；并且 (z) 就任何世纪互联保障的索赔所进行的抗辩向世纪互联提供合理的协助。世纪互联对渠道合作伙伴未经世纪互联事先书面许可（不得无理限制、延迟或拒绝给予此类许可）所做的任何和解不承担任何责任。世纪互联对专利索赔进行抗辩和偿付的义务将仅限于在线服务本身在未经组合或修改的情况下构成对该专利的直接或共同侵权的专利索赔。

9.2 限制。世纪互联根据本第 9 条承担的义务将不适用基于以下情况的世纪互联保障的索赔、不利的最终判决或和解：(A) 任何渠道合作伙伴数据、支持数据、非世纪互联产品、指向第三方网站的链接或非世纪互联内容或材料；(B) 在世纪互联通知渠道合作伙伴因第三方索赔而停止使用在线服务之后，渠道合作伙伴仍使用在线服务的任何部分，并由于其继续使用而产生损害；(C) 渠道合作伙伴将在线服务的任何部分与世纪互联未提供或代表世纪互联未提供的任何产品或服务进行组合，并且因该组合产生索赔；(D) 使用任何非世纪互联产品的价值所造成的损害；(E) 渠道合作伙伴未经世纪互联明确事先书面同意，使用任何世纪互联商标； (F) 渠道合作伙伴在生产或“实时操作”环境中使用任何预览版（除非在与世纪互联的单独书面协议中另有明确说明）；(G) 渠道合作伙伴以违反本协议的方式使用在线服务，并因此违规行为而引起索赔；或 (H) 渠道合作伙伴在以下情况下获得商业秘密而受到指控：(1) 通过不正当手段；(2) 在有责任维护其秘密或限制其使用的情况下；或 (3) 从有责任为第三方索赔人保密或限制商业秘密的使用的任何一方（世纪互联除外）获得。渠道合作伙伴将向世纪互联偿还因上述任何行为而导致的任何费用或损害。此外，如果任何索赔、不利最终判决或和解因 Dynamics 软件（而不是在线服务）产生或与之相关，世纪互联将不承担本第 9 条规定的义务；世纪互联对与 Dynamics 软件相关的任何此类索赔进行抗辩以及解决或支付任何此类判决或和解的义务（如果有）在渠道合作伙伴获得访问权限及此类 Dynamics 软件的访问和使用权协议中进行规定。

9.3 具体权利和补救措施。

9.3.1 可能的侵权行为。如果世纪互联收到有关世纪互联保障的索赔信息，世纪互联可自行承担费用采取以下解决方式之一：(A) 为渠道合作伙伴获得继续使用涉嫌侵权的在线服务部分的权利；(B) 修改涉嫌侵权的在线服务部分，使其不侵权；或 (C) 用非侵权的对等功能替换在线服务中涉嫌侵权的部分。收到世纪互联的通知后，渠道合作伙伴应立即停止使用涉嫌侵权的在线服务。如果其对渠道合作伙伴提出了针对世纪互联知识产权的任何其他类型的第三方索赔，渠道合作伙伴必须立即以书面形式通知世纪互联。世纪互联可自行选择这些索赔是否属于第 9 条所涵盖的范围。

9.3.2 排他性补救措施。本第 9 条规定了渠道合作伙伴的排他性补救措施和世纪互联对世纪互联保障的索赔的排他性义务（在世纪互联不违反本第 9 条的情况下）。

第 10 条.渠道合作伙伴的索赔抗辩。

10.1 职责和流程。对于无关联的第三方提出的以下索赔，渠道合作伙伴将为世纪互联、世纪互联的关联公司及其每个子公司、董事、高级职员、雇员、代理、许可方或独立承包商进行抗辩（“渠道合作伙伴保障的索赔”）：(A) 指控渠道合作伙伴数据、支持数据、渠道合作伙伴的非世纪互联产品、其他非世纪互联内容或材料，或渠道合作伙伴（包括非世纪互联许可用户）对在线服务的使用（仅限于根据第 9 条世纪互联有义务进行抗辩和支付的索赔）侵犯或侵占了该第三方的知识产权；(B) 如果指控属实，则反映渠道合作伙伴违反本协议；(C) 与渠道合作伙伴和非世纪互联许可用户之间任何种类或性质的，由于许可用户使用条款或其他原因引起的或与之相关的争议有关；(D) 与渠道合作伙伴在生产或“实时操作”环境中使用预览版有关；(E) 由渠道合作伙伴的非世纪互联产品引起或与之相关的索赔，包括任何产品责任索赔；或 (F) 假如渠道合作伙伴已使用第 2.4.1 条下的许可用户使用条款有效地约束了适用的客户，则世纪互联的赔偿责任应减少。渠道合作伙伴还将支付渠道合作伙伴保障的索赔所产生的任何不利最终判决（或渠道合作伙伴同意的和解）。世纪互联将通知渠道合作伙伴有关渠道合作伙伴保障的索赔，并通过渠道合作伙伴（与世纪互联协商）选择的合格律师将抗辩与和解的控制权交给渠道合作伙伴，尽管世纪互联可自行承担费用参与其中。未经世纪互联事先明确书面同意（不得无理限制、延迟或拒绝给予此类同意），渠道合作伙伴不得默认任何判决或订立任何对世纪互联权利或利益产生不利影响的和解或使世纪互联有义务支付渠道合作伙伴根据本第 10.1 条在和解时尚未付清的任何款项。未经世纪互联事先明确书面许可，渠道合作伙伴不得代表世纪互联约定、认可或承认任何过错或责任。渠道合作伙伴对世纪互联未经渠道合作伙伴事先书面许可（不得无理限制、延迟或拒绝给予此类许可）所做的任何和解不承担任何责任。世纪互联还将在渠道合作伙伴合理要求且承担费用的情况下就任何渠道合作伙伴保障的索赔进行抗辩向渠道合作伙伴提供合理的协助。

10.2 排他性补救措施。本第 10 条规定了世纪互联的排他性补救措施和渠道合作伙伴对渠道合作伙伴保障的索赔的排他性义务（在渠道合作伙伴不违反本第 10 条的情况下）。

第 11 条 责任限制

11.1 责任上限。根据第 11.3 条并在适用法律允许的范围内，对于与本协议相关的所有索赔，各方对另一方的责任总额仅限于合理信任所产生的直接损害赔偿，金额不超过50元人民币。无论责任是基于违约、侵权（包括疏忽）、严格责任、违反担保还是任何其他原则，均适用此限制。为清楚起见，世纪互联对于渠道合作伙伴与任何非世纪互联许可用户之间的任何许可用户使用条款下的任何责任概不负责。

11.2 被排除的损害。在适用法律允许的范围内，无论索赔的法律依据如何，任何一方或其任何关联公司、供应商或承包商均不对因本协议产生或与之相关的任何间接损害（包括间接的、特殊的、惩罚性或附带的损害，或利润或收入损失、业务中断或业务信息丢失的损害）承担责任，即使被告知可能存在此类损害，或者产生此类损害的可能性是可合理预见的。

11.3 适用性。第 11.1 条中的限制和第 11.2 条中的排除条款不适用于：(A) 侵犯或盗用另一方的知识产权；(B) 第 9 条或第 10 条下的义务或对此条款的违反；(C) 由于一方或其代理的重大过失或故意不当行为造成的损害（在不承认“重大过失”和“疏忽”之间存在法律区别的司法管辖区，“重大过失”指“鲁莽”）；(D) 因一方的疏忽或其雇员或代理的疏忽造成的人身伤害或死亡；(E) 欺诈；或 (F) 违反有关机密信息的义务（与渠道合作伙伴数据或支持数据相关的义务除外，这些数据受约束于第 11.1 条中的限制和第 11.2 条中的排除条款）。此外，第 11.1 条中的限制不适用于为在线服务支付的费用（如有）。

11.4 比较过错。任何一方及其关联公司均不对由于另一方或其代理或许可用户的错误、疏忽或过错造成的任何损害负责（但世纪互联充当渠道合作伙伴的许可用户时，本第 11.4 条中的前述内容不适用于免除世纪互联适用的责任）。

11.5 对他人的责任。对于由渠道合作伙伴向其提供在线服务访问权限的任何许可用户（世纪互联除外）对在线服务的任何使用或采取的作为或不作为（包括关于非世纪互联产品或其他非世纪互联内容或材料、渠道合作伙伴数据或支持数据的行为），渠道合作伙伴将承担责任。任何许可用户（世纪互联除外）与在线服务相关的作为或不作为（以及因渠道合作伙伴违反本协议或未能采取行动而造成的任何许可用户违反本协议的任何其他作为或不作为）将被归咎于渠道合作伙伴。对于渠道合作伙伴（或其非世纪互联许可用户）与第三方、第三方网站或代表渠道合作伙伴的任何第三方进行交互时出现的相关伤害或损害，世纪互联不承担任何责任。

第 12 条 一般条款

12.1 协议更改。世纪互联可能定期更改本协议。更改协议后，世纪互联将通知渠道合作伙伴（根据第 12.14 条或通过其他商业合理的方式）并将在服务门户上发布适用文档的新版本，其中包括所有更改和新的“最后修订”日期。如果渠道合作伙伴不同意更改，则必须取消或停止使用在线服务。渠道合作伙伴在更改内容发布后继续访问或使用在线服务即表示接受此类更改和本协议的约束。

12.2 可用性。世纪互联并未陈述本在线服务适合或可在所有地理位置使用。如果渠道合作伙伴从有意提供在线服务的国家/地区以外的国家/地区访问或使用在线服务的任何部分，渠道合作伙伴将自行承担风险，并自行负责遵守所有适用的法律。

12.3 适用法律。1980年《联合国国际货物销售合同公约》（United Nations Convention on Contracts for the International Sale of Goods）及其相关文书不适用于本协议。在线服务、世纪互联软件和 Dynamics 软件受版权和其他知识产权法律和国际条约的保护。中华人民共和国的法律适用于本协议。

12.4 地点和管辖权。与本协议相关的任何诉讼或争议将由具有约束力的仲裁决定。仲裁将根据当时有效的规则在北京的中国国际经济贸易仲裁委员会（“CIETAC”）进行。第 12.4 条并未阻止任何一方在任何适当的司法管辖区内针对违反知识产权或保密义务而寻求禁令救济。

12.5 争议。在任何一方（或其任何人员）按照第 12.4 条提出索赔之前，应提前 60 天向另一方提供书面通知，并在此 60 天期限内（如果双方同意可延长时间），双方授权代表将真诚合作，以解决争议。

12.6 律师费。在与本协议相关的任何争议中，胜诉方（包括任何上诉）将有权收回其合理的律师费和开支。

12.7 可分割性。如果本协议的任何部分被认为是不可执行的，则将被视为由尽可能与原始语言的意图相匹配的可执行部分代替。本协议的其余部分将继续具有完全效力。

12.8 转让。世纪互联可以随时全部或部分转让本协议，恕不另行通知，包括转让给非世纪互联实体。未经世纪互联事先书面同意，渠道合作伙伴不得转让本协议或其下的任何权利或义务。如果未获得此类同意，渠道合作伙伴的任何尝试转让均无效。

12.9 第三方受益人。本协议没有第三方受益人。

12.10 关系。协议双方是独立承包商。渠道合作伙伴不得声称自己是世纪互联的代表、代理或雇员。本协议不构成合资企业、合伙、代理机构、信托或雇佣关系。世纪互联及其供应商是独立实体，世纪互联不对此类第三方的任何行为负责，也不受其约束。为免生疑义，世纪互联与渠道合作伙伴之间不存在合伙关系。

12.11 遵守法律。世纪互联将遵守适用于其提供在线服务的所有法律和法规，包括有关安全漏洞通知的法律。但是，世纪互联不负责遵守适用于渠道合作伙伴或渠道合作伙伴行业，但通常不适用于信息技术服务提供商的任何法律或法规。世纪互联不确定渠道合作伙伴数据或支持数据是否包含受任何特定法律或法规约束的信息。

渠道合作伙伴将遵守适用于渠道合作伙伴数据、使用在线服务的所有法律和法规，包括适用于任何软件的所有国内和国际出口法律和法规，包括对目的地、最终用户和最终用途的限制。渠道合作伙伴负责实施和维护渠道合作伙伴提供或控制的组件的隐私保护和安全措施，以及确定在线服务是否适合存储和处理受任何特定法律或法规约束的信息。渠道合作伙伴负责回应第三方关于渠道合作伙伴使用在线服务的任何请求，例如请求根据适用的法律和法规删除内容。

除了本第 12.11 条中的上述内容外，渠道合作伙伴承认，根据中国法规：

互联网信息服务提供商不得制作、复制、发布或传播包含以下内容的信息（“禁止内容”）。禁止内容是指具备以下特征的内容：

违反中国宪法确定的基本原则；
损害国家安全，泄露国家机密，颠覆国家主权或危害国家统一；
损害国家的声誉和利益；
煽动民族仇恨、民族歧视或破坏民族团结；
损害国家宗教政策或宣扬邪教或封建迷信；
散布谣言，扰乱社会秩序或破坏社会稳定；
散布淫秽、色情、赌博、暴力、凶杀和恐怖活动，或煽动犯罪；
侮辱或诽谤他人或侵犯其合法权益；和
法律或行政法规另有禁止的内容。

如果互联网信息服务提供商发现在其网站上发布的信息属于禁止内容的范围，将立即终止分发，保存相关记录，并向有关部门报告。

渠道合作伙伴进一步同意：

如果渠道合作伙伴使用在线服务运营的业务或组织需要获得相关政府机构的许可或批准，渠道合作伙伴应获得此类相关许可或批准，包括但不限于：
- 如果渠道合作伙伴的网站提供非经营性互联网信息服务，渠道合作伙伴应向政府机构提交非经营性网站的备案；
- 如果渠道合作伙伴的网站提供经营性互联网信息服务，渠道合作伙伴应从政府机构获得经营性网站的增值电信许可证；和
- 如果渠道合作伙伴是使用在线服务的互联网信息服务提供商，渠道合作伙伴应保留所提供信息、发布时间和域名的互联网地址等记录，并根据适用法律在相关政府部门提出要求时协助提供此类信息。

12.12 支持。世纪互联支持在线服务，但世纪互联不为任何非世纪互联产品提供支持，也不为从有意提供在线服务的国家/地区以外的区域访问和使用在线服务提供支持。如果你需要联系世纪互联并了解在线服务，请访问 https://www.21vbluecloud.com/Dynamics365/。

12.13 豁免。对任何违反本协议之行为的豁免并非对任何其他违约行为的豁免。任何豁免必须以书面形式提供并由豁免方的授权代表签字。

12.14 通知。除非第 4.4 条另有规定，否则根据本协议发出的通知将按如下规定提供：

12.14.1 通知渠道合作伙伴。除非本协议另有明确规定，否则世纪互联通常将在线服务相关通知发布在服务门户或其他指定位置。世纪互联特别向渠道合作伙伴发出的通知（例如，违规、暂停或终止通知）将通过电子邮件发送至世纪互联在渠道合作伙伴注册在线服务过程中所收到的地址，或世纪互联根据第 2.2 条收到的任何更新后的电子邮件地址。世纪互联发送电子邮件时，无论渠道合作伙伴是否收到了该电子邮件，均视为渠道合作伙伴已收到发送至任何此类电子邮件地址的任何电子邮件。

12.14.2 通知世纪互联。发送给世纪互联的本协议相关所有通知：(A) 必须以书面形式（不包括电子邮件）立即发送到下面的地址；和 (B) 将在以下世纪互联收件人收到时视为已送达。正常使用在线服务过程中的通信（不包括与违规或索赔相关的通知）可通过以下方式发送：https://www.21vbluecloud.com/Dynamics365/。

上海蓝云网络科技有限公司

12-14F, Building 6, No.6 Jiuxianqiao Road, Beijing Electronics Zone, Chaoyang District, Beijing 100015, China

北京市朝阳区酒仙桥 6 号电子城国际电子总部 6 号楼 12-14 层邮编：100015

收件人：上海蓝云网络科技有限公司，北京世纪互联宽带数据中心有限公司的全资子公司

世纪互联将在验证渠道合作伙伴身份后的 30 天内回复渠道合作伙伴。

12.15 解释。本协议将根据其普通含义进行解释，不假定它应该有利于任何一方。除非另有说明或上下文另有要求，否则：(A) 所有内部引用均指本协议及其各方；(B) 所有货币金额均以人民币（“RMB”）表示和支付（如适用）；(C) “天”指日历日；(D) “可以”指适用的一方有权利，但不具有相应的义务；(E) “合作伙伴”，如果在本协议或相关文件中使用，则代表其常用营销意义，并不意味着合伙；(F) “通知”指根据第 12.16 条（如适用）发出通知（而名词性的“通知”指的是符合第 12.16 条规定的通知） (G) “当前”或“当前地”指“截至生效日期”，但“当时”指行使适用权利或提供或计量性能的时间；(H) URL 应理解为还指代使用此类 URL 的网站内链接的后继者、本地化和信息或资源；(I) “包括”、“例如”、“诸如此类”、“不包括”、“比如”或类似词语之后的示例列表被视为包括“但不限于”；和 (J) “或”一词被视为包容性“或”；和 (K) 本协议下的一方选择权由其自行决定。

12.16 字体组件。渠道合作伙伴使用在线服务或 Dynamics 软件时，渠道合作伙伴可以使用由在线服务或 Dynamics 软件已安装的字体来显示和打印内容。渠道合作伙伴只能在字体嵌入限制允许的情况下在内容中嵌入字体，并将字体暂时下载到打印机或其他输出设备以打印内容。

12.17 非排他性。本协议是非排他性的。渠道合作伙伴可以随意许可、使用、推荐或支持非世纪互联产品。

12.18 完整协议。本协议（包括 OST 的并入部分）是渠道合作伙伴与世纪互联之间关于在线服务的完整协议，它取代渠道合作伙伴与世纪互联之间关于其标的物的所有先前或同期的通信和提案（电子、口头或书面）。

适用于客户的条款

由世纪互联运营的微软 Dynamics 的生命周期服务（LCS）

客户在线服务协议

最后修订时间：2019 年 4 月

本在线服务协议（“协议”）是客户（在第 1 条中定义）与北京世纪互联宽带数据中心有限公司的全资子公司上海蓝云网络科技有限公司（“世纪互联”）订立的合同。通过在在线服务（在第 1 条中定义）的用户界面中表明接受或通过注册、激活或使用在线服务，你（代表客户接受本协议的个人）代表客户签订本协议，并且你声明并担保你有权签订本协议并使客户受其约束。通过注册、激活或使用在线服务，表明客户承认接受本协议。如果客户不同意本协议，则不得使用在线服务。无论何时访问或使用在线服务，客户都将遵守本协议。

第 1 条定义

“关联公司”指拥一方、被一方拥有或与一方共同由他方拥有的任何法律实体。就本定义而言，“所有权”是指控制超过 50％的权益。

“中国”指中华人民共和国，不包括香港、澳门特别行政区和台湾。

“客户数据”指由客户通过使用在线服务向世纪互联提供的或以客户名义提供的所有数据，包括所有文本、声音、视频或图像文件和软件。客户数据不包括支持数据。

“Dynamics 软件”指世纪互联为了使用在线服务进行部署，而通常以基于 Web 的由世纪互联托管和运营的云服务形式单独发布的任何微软 Dynamics 技术。Dynamics 软件不包括在线服务。

“生效日期”在第 7.1 条中定义。

“非世纪互联产品”指任何第三方（或第三方品牌）软件（在线、脱机、基于 Web 或其他）、数据、服务（例如，在线、实施、自定义或咨询）、网站、硬件、流程、内容或产品。

“在线服务”指世纪互联托管和运营的在线服务，即世纪互联根据本协议提供的微软 Dynamics 的生命周期服务（或任何后续服务），包括对在线服务的任何修复、补丁、错误更正、服务包、添加、版本发布以及任何其他修订，具体由世纪互联决定（可以添加、更改或删除先前版本的在线服务中所提供的特性或功能）。

“在线服务帐户 ID”指客户进行身份验证并登录在线服务时必须使用的凭据。

“在线服务要求”指客户为了访问或使用在线服务而必须满足并保持的凭据、条件和标准。在线服务要求包括：(A) 与世纪互联签订的有效客户协议（例如，“在线服务高级协议”）（“客户协议”）；(B) 使用适用的 Dynamics 软件时所需的有效许可的内部使用权利；(C) 有效的在线服务帐户 ID；和 (D) 服务门户中指定的任何其他适用要求。

“在线服务条款”或“OST”指以下网址中当时最新版本的世纪互联在线服务条款（或其后继条款）：https://www.21vbluecloud.com/ostpt/。

“许可用户”指符合以下条件的任何个人或实体：(A) 客户授权其访问和使用在线服务、Dynamics软件、客户数据或支持数据；和 (B) 客户未取消其进行此类访问和使用的授权。

“预览版”指世纪互联为可选的评估工作所提供的预览版、测试版或其他预发布版的功能、数据中心位置、软件或服务。

“隐私声明”指以下网址中的世纪互联隐私声明（或其后继声明）：https://www.21vbluecloud.com/dynamics365/d365-privacy/。

“服务门户”指由世纪互联指定并在其中发布在线服务信息的网站。

“支持数据”指通过与世纪互联的协议由客户或代表客户向世纪互联提供的（或客户授权世纪互联从在线服务或 Dynamics 软件获取的）所有数据，包括所有文本、声音、视频、图像文件或软件，以获取在线服务或 Dynamics 软件的技术支持。

第 2 条 启动在线服务

2.1 要求。客户必须在整个期限内满足在线服务的要求，以激活并继续使用在线服务。如果客户不符合在线服务的要求，则必须停止使用在线服务。世纪互联可定期检查客户是否符合这些要求，并将尽合理的努力通知客户不合规情况。如果客户不符合要求，世纪互联无需发出通知即可随时限制或暂停客户对在线服务的访问或使用。为清楚起见，维护待履行客户协议（在第 1 条中定义）是一项在线服务要求和继续使用在线服务的先决条件，但任何客户协议均不适用于在线服务本身（尽管它可能适用于从属软件（在第 6.2 条中定义））。

2.2 联系信息。注册在线服务时，客户将提供客户的真实身份和联系信息，并在此信息变更时立即在服务门户中进行更新。世纪互联将使用此信息与客户联系，详情如隐私声明中所述。客户保证客户所提供的信息是真实、完整且有效的，否则客户将对后果承担全部责任。

2.3 工作区管理。客户可以不时地使用在线服务来为渠道合作伙伴或其他第三方创建包含 Dynamics 软件的工作区（例如，实施项目），或者渠道合作伙伴或其他第三方可以邀请客户到现有工作区。世纪互联对任何此类工作区的管理没有直接的职责，此类工作区仅由客户管理或由客户及其渠道合作伙伴或此类第三方共同管理。客户承认，如果其作为渠道合作伙伴或其他第三方的许可用户，则受该渠道合作伙伴或其他第三方的许可用户使用条款（在第 2.5.1 条中定义）的约束，根据该使用条款，其可能无法访问该工作区。

2.4 许可用户。客户将授权许可用户访问和使用在线服务以及 Dynamics 软件（如适用）。如果在线服务或 Dynamics 软件（如适用）允许，客户可向在线服务或 Dynamics 软件中添加许可用户或从中删除许可用户。

2.4.1 非 世纪互联。客户可以要求非世纪互联许可用户同意其访问和使用客户于在线服务中创建的工作区，或提供的任何客户数据或支持数据的条款（“许可用户使用条款”）。任何许可用户使用条款将要求许可用户至少同意：(A) 许可用户使用条款仅适用于客户和许可用户之间，对于许可用户使用条款，或对于客户、许可用户或两者的任何第三方代理的作为或不作为，世纪互联不以任何方式承担责任；和 (B) 由许可用户使用条款或许可用户使用在线服务中的任何工作区引起或与之相关的任何争议仅存在于客户和许可用户之间。世纪互联可依赖任何非世纪互联许可用户提供的信息或说明。

2.4.2 世纪互联。客户被视为已向任何世纪互联许可用户授予许可，允许其访问和使用客户的在线服务工作区、客户数据和支持数据。如果客户要求世纪互联同意许可用户使用条款，以获取对客户的在线服务工作区、客户数据或支持数据的访问或使用权，则即使任何世纪互联人员声称接受该许可用户使用条款，其仍被视为已被世纪互联拒绝，并且不适用于世纪互联。

2.5 预览版。世纪互联可以提供预览版。如果客户使用（或尝试使用）预览版，则本第 2.5 条中的条款将适用。世纪互联会将预览版内容标记为“测试版”、“预发布版”、“预览版”或类似名称。预览版仅为便利而提供，除非世纪互联在另行签署的书面文件中明确规定，否则不得在生产或“实时操作”环境中使用预览版。如果客户在生产或“实时操作”环境中使用任何预览版，世纪互联对任何数据泄露或损失概不负责。世纪互联可以随时更改或中止预览版，恕不另行通知。预览版中：(A) 可能缺少或禁用了某些功能；(B) 可能包含的 bug 或其他错误会导致其无法正常运行；(C) 采用的隐私和安全措施少于或不同于商业版本在线服务或任何 Dynamics 软件中通常存在的措施；(D) 除非另有说明，否则不受任何适用于在线服务的商业版本或任何 Dynamics 软件的服务水平协议的约束；并且 (E) 被视为包含在在线服务中并受本协议条款的约束（除非此类预览版可能附带的任何单独条款中另有与本协议冲突或作为本协议补充的说明，或本协议中另有说明，包括此处的第 2.5 条）。客户全权负责评估预览版以及从中生成的任何报告或输出。客户不得使用预览版来处理个人数据或受法律或法规合规性要求约束的其他数据。根据第 4.2 条从 OST 并入的以下条款不适用于预览版：个人数据的处理、GDPR 和数据安全。

2.5.1 不保证。在选择使用预览版时，客户不得依赖于世纪互联提供任何未来的功能或特性，也不得依赖于有关预览版或产品路线图的任何评论。世纪互联可能会在最终的商业版本（如果有）中对预览版进行大幅变更，或者世纪互联可能选择不发布商业版本。商业版本（如果有）可能受本协议或其他协议的约束，即使预览版是免费的，商业版本也可能需要付费。

第 3 条 使用在线服务的权利

3.1 许可。根据本协议的条款，世纪互联向客户授予有限的、不可转让的、非独占的、可撤销的必要版权许可，以便在期限内访问和使用在线服务。客户只能根据本协议（以及世纪互联可能在任何预览版中提供的任何单独条款）使用在线服务。

3.2 反馈。世纪互联可以使用客户或其许可用户提供的任何反馈，包括客户或其许可用户指定为机密的反馈。客户将不会，并且将导致其许可用户不会在任何反馈中包含任何客户数据、个人数据或受法律或法规合规性要求约束的其他数据。客户免费向世纪互联提供以任何方式和任何目的使用、分享和不受限制地商业化此类反馈的权利。客户还免费向第三方提供任何含有此类反馈的世纪互联产品或服务的使用权或与之连接的权利。客户声明并保证其拥有或以其他方式控制此类反馈的所有权利，并且此类反馈不受任何第三方权利的约束。“反馈”指客户（包括其许可用户）向世纪互联提供的有关在线服务或世纪互联软件（包括 Dynamics 软件）的所有评论、建议或反馈。

3.3 可接受的使用政策。在以下情况下，客户不得使用在线服务：(A) 采取法律、法规、政府命令或法令禁止的使用方式； (B) 侵犯他人的权利； (C) 尝试未经授权访问或破坏任何服务、设备、数据、帐户或网络； (D) 发送垃圾邮件或分发恶意软件； (E) 使用方式可能损害在线服务、任何世纪互联软件（包括 Dynamics 软件），或损害其他人对此类服务和软件的使用；或者 (F)在任何应用中或任何情况下，在线服务的故障可能导致任何人死亡或出现严重身体伤害，或严重的物理性损坏或环境损害。客户不得绕开在线服务、世纪互联软件（包括 Dynamics 软件）或世纪互联系统中的任何技术或功能限制。违反本第 3.3 条中的条款可能导致在线服务暂停或本协议终止。世纪互联将仅在合理需要的范围内暂停在线服务。除非世纪互联认为需要立即暂停在线服务，否则世纪互联将在暂停客户对在线服务的访问之前提供合理的通知。

3.4 技术限制。除非获得明确授权，客户不得从在线服务下载或以其他方式删除软件、源代码或其他内容或材料的副本。与在线服务或任何Dynamics 软件相关并且均受第 4.2 条约束的情况下，世纪互联可以使用从客户数据或支持数据中获得或了解的任何信息或数据，前提是此类使用不包括或披露客户数据或支持数据，并且不得通过此类用途对任何客户数据或支持数据进行逆向工程。保留本协议中未明确授予的所有权利。未经客户的许可，世纪互联不得将客户数据或支持数据，或从此类数据中获取的信息用于广告或类似商业目的。

3.5 保密。各协议方应：(A) 保护另一方根据本协议共享的机密信息，防止未经授权地传播这些信息，并采用其保护其自身信息的同等程度保护这些信息，但绝不能低于合理的谨慎程度；(B) 根据本协议仅在必要时使用另一方的机密信息；和 (C) 在任何情况下，未经另一方事先书面许可，不得向任何第三方披露另一方的机密信息。但是，可以根据司法或其他政府命令披露机密信息，条件是遵守该命令的一方给予关于此类披露的合理通知，使另一方有合理的机会寻求保护令或同等效力的措施；或者从适用的司法或政府实体获得具有法律约束力的保证，该实体将为机密信息提供保护，保护程度将与其根据适用法律或按法律要求保护其类似专有信息和机密信息的程度相同。也可能将机密信息披露给接收方的人员（受到书面保密义务的约束，其约束力不低于本协议的限制）及其关联公司，披露程度均仅限于此类人员或关联公司为妥善履行本协议而合理地需要知道此类机密信息的程度。本第 3.5 条中的保密义务适用于 (x) 客户数据和支持数据，直至从在线服务中删除此类数据为止；(y) 预览版，除非并直至预览版被公开；和 (z) 所有其他机密信息，保密期限为在一方收到机密信息后的五（5）年内。“机密信息”指披露方指定为机密的非公开信息，或者在披露的情况下应当视为机密的非公开信息；预览版被视为世纪互联的机密信息；并且客户数据、支持数据以及世纪互联协议的条款也是机密信息。机密信息不包括以下信息：(1) 在没有违反保密义务的情况下可公开获得的信息；(2) 接收方不违反保密义务，通过合法方式从其他来源获得的信息；(3) 独立开发的信息；或 (4) 反馈。

3.6 停机时间。世纪互联可能安排时间中断在线服务，以进行升级、更新或其他维护（“计划停机时间”）。世纪互联将做出商业上合理的努力，提前通知客户该计划停机时间。客户可能无法在计划停机时间内访问或使用在线服务、任何 Dynamics 软件或任何非世纪互联产品；此类无法访问不被视为违反本协议。在不限制上述规定的情况下，不存在适用于在线服务的服务水平保证或正常运行时间要求，除非且仅在服务门户中存在明确的相反表述。

第 4 条 数据保护

4.1 数据保留和删除。在期限内，客户可以访问、提取和删除存储于在线服务中的客户数据。除免费试用版和预览版，以及第 4.1 条中另有规定外，世纪互联将在客户的在线服务访问权限终止后的 90 天内将存储于在线服务中的客户数据保留在一个功能有限的帐户中，以便客户可以提取数据。在 90 天保留期结束后，世纪互联将禁用客户帐户并在后续 90 天内删除客户数据和个人数据，除非世纪互联：(A) 根据适用的法律或法规被允许或被要求保留此类数据；(B) 经本协议授权；或 (C) 仅限于客户于在线服务中拥有多个角色，并且部分客户数据或个人数据对多个此类角色是共用的，在这种情况下，世纪互联将保留此类共用数据，直至客户所有此类角色的在线服务访问权终止。在线服务可能不支持保留或提取由客户提供的任何非世纪互联产品。就第 4.1 条而言，一旦客户没有任何从属软件（在第 6.2 条中定义）的待履行订阅或待履行支持协议，“客户的在线服务访问权”即被视为终止。世纪互联对第 4.1 条中描述的客户数据或个人数据的删除不承担任何责任。

4.2 数据保护条款。本协议包括并通过引用方式并入 OST 中题为“数据保护条款”的部分或其他明确与数据处理或保护有关的部分（包括标准合同条款和欧盟通用数据保护条例，均已并入 OST 中），但明确排除特定于具体指名的在线服务的任何条款。仅出于解释本协议范围内从 OST 并入的条款的目的，在此类并入条款中提到的任何定义在本协议和 OST 中均有定义，则以本协议中的定义为准。

4.3 数据位置。世纪互联仅在中国存储客户数据，除非世纪互联使用 Microsoft Azure Email Orchestrator 向在线服务的用户发送系统生成的电子邮件，以提供服务请求的确认或状态更新。收件人的电子邮件地址和电子邮件内容将在美国存储一段有限的时间。客户同意传输此信息。

4.4 安全做法和策略。世纪互联将实施并维持适当的技术措施和组织措施，以保护客户数据和个人数据。这些措施将在世纪互联安全策略中进行阐述。世纪互联将向客户提供该策略，以及有关在线服务的安全控制说明和由客户合理要求的其他世纪互联安全实践和策略信息。此外，这些措施将符合 ISO 27001、ISO 27002 和 ISO 27018 中规定的要求。世纪互联不会淘汰 ISO 27001、ISO 27002 或 ISO 27018，除非这些标准在行业中已不再使用，并且已由后继者（如果有）取代。

4.5 联系世纪互联。如果客户认为世纪互联没有遵守其隐私或安全承诺，客户可联系以下网站上的客户支持：https://www.21vbluecloud.com/Dynamics365/。

第 5 条 第三方事项

世纪互联可通过客户对在线服务的使用向客户提供非世纪互联产品（例如通过商店或图库或其他集成）。客户对非世纪互联产品的使用可能受第三方条款和条件的约束。如果客户通过在线服务或任何 Dynamics 软件来安装或使用任何非世纪互联产品，客户不得以任何方式使世纪互联的知识产权承担超出本协议范围的义务。世纪互联对任何非世纪互联产品（包括客户在任何此类非世纪互联产品中的任何知识产权）不承担任何责任或义务。如果客户通过在线服务或任何 Dynamics 软件来安装或使用任何非世纪互联产品：(A) 在世纪互联和客户之间，客户承担此类非世纪互联产品的全部责任，并将遵守世纪互联可能实施的所有适用策略和流程； (B) 自客户首次向世纪互联提供此类非世纪互联产品起，并持续到世纪互联从其系统中删除此类非世纪互联产品为止，客户授予世纪互联非独家、免版税、已全额付款的许可，以托管、使用、分发、复制和以其他方式在全球范围内访问此类非世纪互联产品。

第 6 条 在线服务的变更

6.1 变更和取消。除非本协议另有明确规定，否则世纪互联可随时更改在线服务或相应 Dynamics 软件，恕不另行通知。客户可在提前 30 天通知世纪互联的情况下取消在线服务。

6.2 停止服务。如果没有提供后继者或服务，世纪互联将在结束对在线服务的支持前至少 12 个月发出通知，免费试用服务或预览版除外。尽管本协议中存在上述内容或任何相反的内容，但仅限于客户必须通过在线服务访问或使用任何 Dynamics 软件（“从属软件”）、客户维持对从属软件的待履行订阅或待履行支持协议并且停止在线服务将阻止此类访问或使用的情况下，世纪互联才不会停止在线服务。

第 7 条 期限和终止

7.1 期限。本协议的期限（“期限”）始于客户或其签字人同意受本协议约束的最早日期（“生效日期”），如本协议第一段所述，并将持续至协议终止。

7.2 终止。如果任何一方违反本协议并且在违约通知后的 30 天内未能解决此类违约问题，则另一方可在发出通知后立即终止本协议。客户也可以提前 60 天向世纪互联发出通知后，出于任何原因或无理由终止本协议。如果根据第 6 条停止在线服务，本协议将自动终止。如果本协议因任何原因对客户而言已终止，它将自动对所有许可用户终止。

7.3 存续条款。以下条款将在本协议终止后继续有效：第 1 条（定义）、第 3.2 条（反馈）、第 3.5 条（保密，如本条所述）、第 7.3 条（存续条款）、第 8 条（担保和免责声明）、第 9 条（世纪互联的侵权索赔抗辩）、第 10 条（客户的索赔抗辩）、第 11 条（责任限制）和第 12 条（一般条款）。从 OST 中并入的条款的存续与 OST 中所述的一致。

第 8 条 担保和免责声明

8.1 客户。除本协议序言中的担保外，客户始终向世纪互联声明并担保：(A) 出于任何目的或以任何方式使用在线服务不会使世纪互联承担本协议之外的任何义务；(B) 它拥有根据本协议授予许可所需的一切权利；(C) 它已拥有或将获得并保持对客户数据、支持数据以及所使用的任何在线服务相关其他数据、软件和服务（包括任何非世纪互联产品和其他第三方内容和材料）的所有必要权利；(D)世纪互联对任何客户数据和支持数据的使用，以及对本协议下授予的权利和许可的行使，现在和将来都不会侵占或侵犯任何第三方的知识产权或其他所有权或以其他方式违反任何法律；以及 (E) 客户数据和支持数据不包括国家机密，或者，如果任何客户数据或支持数据构成国家机密，则客户已获得必要的批准，可以向世纪互联及其关联公司、承包商和供应商披露国家机密。

第 9 条世纪互联对特定第三方索赔的抗辩

9.1 职责和流程。 根据第 9.1 和 9.2 条的规定，世纪互联应：(A) 对于无关联的第三方指控由世纪互联提供并根据本协议获得许可使用的在线服务侵犯或侵占该第三方知识产权所提出的索赔，为客户、客户的关联公司及其每个子公司、董事、高级职员、雇员、代理或独立承包商进行抗辩（“世纪互联保障的索赔”）；并且 (B) 支付任何因世纪互联保障的索赔所产生的不利最终判决（或世纪互联同意的和解）。客户应：(y) 及时通知世纪互联有关世纪互联保障的索赔，并给予世纪互联对抗辩与和解的唯一控制权，尽管客户可以自行承担费用参加此过程；并且 (z) 就任何世纪互联保障的索赔所进行的抗辩向世纪互联提供合理的协助。世纪互联对客户未经世纪互联事先书面许可（不得无理限制、延迟或拒绝给予此类许可）所做的任何和解不承担任何责任。世纪互联对专利索赔进行抗辩和偿付的义务将仅限于在线服务本身在未经组合或修改的情况下构成对该专利的直接或共同侵权的专利索赔。

9.2 限制。世纪互联根据本第 9 条承担的义务将不适用基于以下情况的世纪互联保障的索赔、不利的最终判决或和解：(A) 任何客户数据、支持数据、非世纪互联产品、指向第三方网站的链接或非世纪互联内容或材料；(B) 在世纪互联通知客户因第三方索赔而停止使用在线服务之后，客户仍使用在线服务的任何部分，并由于其继续使用而产生损害；(C) 客户将在线服务的任何部分与世纪互联未提供或代表世纪互联未提供的任何产品或服务进行组合，并且因该组合产生索赔；(D) 使用任何非世纪互联产品的价值所造成的损害；(E) 客户未经世纪互联明确事先书面同意，使用任何世纪互联商标； (F) 客户在生产或“实时操作”环境中使用任何预览版（除非在与世纪互联的单独书面协议中另有明确说明）；(G) 客户以违反本协议的方式使用在线服务，并因此违规行为引起索赔；或 (H) 客户在以下情况下获得商业秘密而受到指控：(1) 通过不正当手段；(2) 在有责任维护其秘密或限制其使用的情况下；或 (3) 从有责任为第三方索赔人保密或限制商业秘密的使用的任何一方（世纪互联除外）获得。客户将向世纪互联偿还因上述任何行为而导致的任何费用或损害。此外，如果任何索赔、不利最终判决或和解因 Dynamics 软件（而不是在线服务）产生或与之相关，世纪互联将不承担本第 9 条规定的义务；世纪互联对与 Dynamics 软件相关的任何此类索赔进行抗辩以及解决或支付任何此类判决或和解的义务（如果有）在客户获得访问权限及此类 Dynamics 软件的访问和使用权协议中进行规定。

9.3 具体权利和补救措施。

9.3.1 可能的侵权行为。如果世纪互联收到有关世纪互联保障的索赔信息，世纪互联可自行承担费用采取以下解决方式之一：(A) 为客户获得继续使用涉嫌侵权的在线服务部分的权利；(B) 修改涉嫌侵权的在线服务部分，使其不侵权；或 (C) 用非侵权的对等功能替换在线服务中涉嫌侵权的部分。收到世纪互联的通知后，客户应立即停止使用涉嫌侵权的在线服务。如果其对客户提出了针对世纪互联知识产权的任何其他类型的第三方索赔，客户必须立即以书面形式通知世纪互联。世纪互联可自行选择这些索赔是否属于第 9 条所涵盖的范围。

9.3.2 排他性补救措施。本第 9 条规定了客户的排他性补救措施和世纪互联对世纪互联保障的索赔的排他性义务（在世纪互联不违反本第 9 条的情况下）。

第 10 条 客户的索赔抗辩

10.1 职责和流程。对于无关联的第三方提出的以下索赔，客户将为世纪互联、世纪互联的关联公司及其每个子公司、董事、高级职员、雇员、代理或独立承包商进行抗辩（“客户保障的索赔”）：(A) 指控客户数据、支持数据、客户的非世纪互联产品、其他非世纪互联内容或材料，或客户（包括非世纪互联许可用户）对在线服务的使用（仅限于根据第 9 条世纪互联有义务进行抗辩和支付的索赔）侵犯或侵占该第三方的知识产权；(B) 如果指控属实，则反映客户违反本协议；(C) 与客户和非世纪互联许可用户之间任何种类或性质的，由于许可用户使用条款或其他原因引起的或与之相关的争议有关；(D) 与客户在生产或“实时操作”环境中使用预览版有关；(E) 由非世纪互联产品引起或与之相关的索赔，包括任何产品责任索赔；或 (F) 假如客户已使用第 2.5.1 条下的许可用户使用条款有效地约束了适用的许可用户，则世纪互联的赔偿责任应减少。客户还将支付客户保障的索赔产生的任何不利最终判决（或客户同意的和解）。世纪互联将通知客户有关客户保障的索赔，并通过客户（与世纪互联协商）选择的合格律师将抗辩与和解的控制权交给客户，尽管世纪互联可自行承担费用参与其中。未经世纪互联事先明确书面同意（不得无理限制、延迟或拒绝给予此类同意），客户不得默认任何判决或订立任何对世纪互联权利或利益产生不利影响的和解或使世纪互联有义务支付客户根据本第 10.1 条在和解时尚未付清的任何款项。未经世纪互联事先明确书面许可，客户不得代表世纪互联约定、认可或承认任何过错或责任。客户对世纪互联未经客户事先书面许可（不得无理限制、延迟或拒绝给予此类许可）所做的任何和解不承担任何责任。世纪互联还将在客户合理要求且承担费用的情况下就任何客户保障的索赔进行抗辩向客户提供合理的协助。

10.2 排他性补救措施。本第 10 条规定了世纪互联的排他性补救措施和客户对任何客户保障的索赔的排他性义务（在客户不违反本第 10 条的情况下）。

第 11 条 责任限制

11.1 责任上限。根据第 11.3 条并在适用法律允许的范围内，对于与本协议相关的所有索赔，各方对另一方的责任总额仅限于合理信任所产生的直接损害赔偿，金额不超过50元人民币。无论责任是基于违约、侵权（包括疏忽）、严格责任、违反担保还是任何其他原则，均适用此限制。为清楚起见，世纪互联对于客户与任何非世纪互联许可用户之间的任何许可用户使用条款下的任何责任概不负责。

11.3 适用性。第 11.1 条中的限制和第 11.2 条中的排除条款不适用于：(A) 侵犯或盗用另一方的知识产权；(B) 第 9 条或第 10 条下的义务或对此条款的违反；(C) 由于一方或其代理的重大过失或故意不当行为造成的损害（在不承认“重大过失”和“疏忽”之间存在法律区别的司法管辖区，“重大过失”指“鲁莽”）；(D) 因一方的疏忽或其雇员或代理的疏忽造成的人身伤害或死亡；(E) 欺诈；或 (F) 违反有关机密信息的义务（与客户数据或支持数据相关的义务除外，这些数据受约束于第 11.1 条中的限制和第 11.2 条中的排除条款）。此外，第 11.1 条中的限制不适用于为在线服务支付的费用（如有）。

11.4 比较过错。任何一方及其关联公司均不对由于另一方或其代理或许可用户的错误、疏忽或过错造成的任何损害负责（但世纪互联充当客户的许可用户时，本第 11.4 条中的前述内容不适用于免除世纪互联适用的责任）。

11.5 对他人的责任。对于由客户向其提供在线服务访问权限的任何许可用户（世纪互联除外）对在线服务的任何使用或采取的作为或不作为（包括关于非世纪互联产品或其他非世纪互联内容或材料、客户数据或支持数据的行为），客户将承担责任。任何许可用户（世纪互联除外）与在线服务相关的作为或不作为（以及因客户违反本协议或未能采取行动而造成的任何许可用户违反本协议的任何其他作为或不作为）将被归咎于客户。对于客户（或其非世纪互联许可用户）与第三方、第三方网站或代表客户的任何第三方进行的交互时出现的相关伤害或损害，世纪互联不承担任何责任。

第 12 条 一般条款

12.1 协议更改。世纪互联可能定期更改本协议。更改协议后，世纪互联将通知客户（根据第 12.14 条或通过其他商业合理的方式）并将在服务门户上发布适用文档的新版本，其中包括所有更改和新的“最后修订”日期。如果客户不同意更改，则必须取消或停止使用在线服务。客户在更改内容发布后继续访问或使用在线服务即表示接受此类更改和本协议的约束。

12.2 可用性。世纪互联并未陈述本在线服务适合或可在所有地理位置使用。如果客户从有意提供在线服务的国家/地区以外的国家/地区访问或使用在线服务的任何部分，客户将自行承担风险，并自行负责遵守所有适用的法律。

12.6 律师费。在与本协议相关的任何争议中，胜诉方（包括任何上诉）将有权收回其合理的律师费和开支。

12.8 转让。世纪互联可以随时全部或部分转让本协议，恕不另行通知，包括转让给非世纪互联实体。未经世纪互联事先书面同意，客户不得转让本协议或其下的任何权利或义务。如果未获得此类同意，客户的任何尝试转让均无效。

12.9 第三方受益人。本协议没有第三方受益人。

12.10 关系。协议双方是独立承包商。客户不得声称自己是世纪互联的代表、代理或雇员。本协议不构成合资企业、合伙、代理机构、信托或雇佣关系。世纪互联及其供应商是独立实体，世纪互联不对此类第三方的任何行为负责，也不受其约束。为免生疑义，世纪互联与客户之间不存在合伙关系。

12.11 遵守法律。世纪互联将遵守适用于其提供在线服务的所有法律和法规，包括有关安全漏洞通知的法律。但是，世纪互联不负责遵守适用于客户或客户行业，但通常不适用于信息技术服务提供商的任何法律或法规。世纪互联不确定客户数据或支持数据是否包含受任何特定法律或法规约束的信息。

客户将遵守适用于客户数据、使用在线服务的所有法律和法规，包括适用于任何软件的所有国内和国际出口法律和法规，包括对目的地、最终用户和最终用途的限制。客户负责实施和维护客户提供或控制的组件的隐私保护和安全措施，以及确定在线服务是否适合存储和处理受任何特定法律或法规约束的信息。客户负责回应第三方关于客户使用在线服务的任何请求，例如请求根据适用的法律和法规删除内容。

除了本第 12.11 条中的上述内容外，客户承认，根据中国法规：

互联网信息服务提供商不得制作、复制、发布或传播包含以下内容的信息（“禁止内容”）。禁止内容是指具备以下特征的内容：

违反中国宪法确定的基本原则；
损害国家安全，泄露国家机密，颠覆国家主权或危害国家统一；
损害国家的声誉和利益；
煽动民族仇恨、民族歧视或破坏民族团结；
损害国家宗教政策或宣扬邪教或封建迷信；
散布谣言，扰乱社会秩序或破坏社会稳定；
散布淫秽、色情、赌博、暴力、凶杀和恐怖活动，或煽动犯罪；
侮辱或诽谤他人或侵犯其合法权益；和
法律或行政法规另有禁止的内容。

如果互联网信息服务提供商发现在其网站上发布的信息属于禁止内容的范围，将立即终止分发，保存相关记录，并向有关部门报告。

客户进一步同意：

如果客户使用在线服务运营的业务或组织需要获得相关政府机构的许可或批准，客户应获得此类相关许可或批准，包括但不限于：
- 如果客户的网站提供非经营性互联网信息服务，客户应向政府机构提交非经营性网站的备案；
- 如果客户的网站提供经营性互联网信息服务，客户应从政府机构获得经营性网站的增值电信许可证；和
- 如果客户是使用在线服务的互联网信息服务提供商，客户应保留所提供信息、发布时间和域名的互联网地址等记录，并根据适用法律在相关政府部门提出要求时协助提供此类信息。

12.13 豁免。对任何违反本协议之行为的豁免并非对任何其他违约行为的豁免。任何豁免必须以书面形式提供并由豁免方的授权代表签字。

12.14 通知。除非第 4.4 条另有规定，否则根据本协议发出的通知将按如下规定提供：

12.14.1 通知客户。除非本协议另有明确规定，否则世纪互联通常将在线服务相关通知发布在服务门户或其他指定位置。世纪互联特别向客户发出的通知（例如，违规、暂停或终止通知）将通过电子邮件发送至世纪互联在客户注册在线服务过程中所收到的地址，或世纪互联根据第 2.2 条收到的任何更新后的电子邮件地址。世纪互联发送电子邮件时，无论客户是否收到了该电子邮件，均视为客户已收到发送至任何此类电子邮件地址的任何电子邮件。

上海蓝云网络科技有限公司

12-14F, Building 6, No.6 Jiuxianqiao Road, Beijing Electronics Zone, Chaoyang District, Beijing 100015, China

北京市朝阳区酒仙桥 6 号电子城国际电子总部 6 号楼 12-14 层邮编：100015

收件人：上海蓝云网络科技有限公司，北京世纪互联宽带数据中心有限公司的全资子公司

世纪互联将在验证客户身份后的 30 天内回复客户。

12.15 解释。本协议将根据其普通含义进行解释，不假定它应该有利于任何一方。除非另有说明或上下文另有要求，否则：(A) 所有内部引用均指本协议及其各方； (B) 所有货币金额均以人民币（“RMB”）表示和支付（如适用）； (C) “天”指日历日； (D) “可以”指适用的一方有权利，但不具有相应的义务； (E) “合作伙伴,”，如果在本协议或相关文件中使用，则代表其常用营销意义，并不意味着合伙； (F) “通知”指根据第 12.16 条（如适用）发出通知（而名词性的“通知”指的是符合第 12.16 条规定的通知） (G) “当前”或“当前地”指“截至生效日期”，但“当时”指行使适用权利或提供或计量性能的时间； (H) URL 应理解为还指代使用此类 URL 的网站内链接的后继者、本地化和信息或资源； (I) “包括”、“例如”、“诸如此类”、“不包括”、“比如”或类似词语之后的示例列表被视为包括“但不限于”；和 (J) “或”一词被视为包容性“或”；和 (K) 本协议下的一方选择权由其自行决定。

12.16 字体组件。客户使用在线服务或 Dynamics 软件时，客户可以使用由在线服务或 Dynamics 软件已安装的字体来显示和打印内容。客户只能在字体嵌入限制允许的情况下在内容中嵌入字体，并将字体暂时下载到打印机或其他输出设备以打印内容。

12.17 非排他性。本协议是非排他性的。客户可以随意许可、使用、推荐或支持非世纪互联产品。

12.18 完整协议。本协议（包括 OST 的并入部分）是客户与世纪互联之间关于在线服务的完整协议，它取代客户与世纪互联之间关于其标的物的所有先前或同期的通信和提案（电子、口头或书面）。

Combined Terms for

Microsoft Dynamics Lifecycle Services (China) operated by 21Vianet

Microsoft Dynamics Lifecycle Services (“LCS”) operated by Shanghai Blue Cloud Technology Co., Ltd., a wholly owned subsidiary of Beijing 21Vianet Broadband Data Center Co., Ltd., (“21Vianet”) are cloud services based on Microsoft’s technology but operated by 21Vianet from data centers located in the People’s Republic of China (excluding Hong Kong and Macau Special Administrative Regions and Taiwan, referred to below as “China”).

You are accessing LCS at any given time in the role of a Channel Partner or a Customer. You may have more than one role overall in your various uses of LCS, but each access to LCS will be in a distinct role. When you access as a Channel Partner, the applicable terms of use are here. When you access as a Customer, the applicable terms of use are here. As used in this paragraph: (A) you are a “Customer” when you purchase licenses or subscriptions to Dynamics Software and access LCS to manage the implementation of this software for your organization; and (B) you are a “Channel Partner” when you access LCS to create solutions for Dynamics Software and make them available to Customers, deploy and manage Dynamics Software in your Microsoft Azure subscription or on your local servers, assist Customers with their implementations of Dynamics Software, or perform any of these activities.

These Combined Terms include: • Channel Partner Terms • Customer Terms.

Terms applicable to Channel Partners

MICROSOFT DYNAMICS LIFECYCLE SERVICES OPERATED BY 21VIANET

ONLINE SERVICE AGREEMENT FOR CHANNEL PARTNERS

Last Revised: April 2019

This Online Service Agreement (“Agreement”) is a contract between Channel Partner (defined in Section 1) and Shanghai Blue Cloud Technology Co., Ltd., a wholly owned subsidiary of Beijing 21Vianet Broadband Data Center Co., Ltd., (“21Vianet”). By indicating acceptance in the Online Service’s user interface or by registering for, activating, or using the Online Service (defined in Section 1), you (the individual accepting this Agreement on Channel Partner’s behalf) enter into this Agreement on Channel Partner’s behalf and you represent and warrant that you are authorized to do so and to bind Channel Partner to it. By registering for, activating, or using the Online Service, Channel Partner is ratifying this acceptance. Channel Partner may not use the Online Service if it does not agree to this Agreement. Whenever accessing or using the Online Service, Channel Partner will comply with this Agreement.

Section 1. DEFINITIONS.

“Affiliate” means any legal entity that owns, is owned by, or that is under its common ownership with a party. “Ownership” means, for purposes of this definition, control of more than a 50% interest.

“Channel Partner Data” means all data, including all text, sound, video, or image files, and software, that are provided to 21Vianet by, or on behalf of, Channel Partner through use of the Online Service. Channel Partner Data does not include Support Data.

“Channel Partner” means the legal entity that (A) is a systems integrator that has signed an agreement with 21Vianet authorizing that entity to market the Online Service and distribute licenses or subscriptions for any Dynamics Software; or (B) is an independent software vendor that has signed an agreement with 21Vianet inviting such software vendor to develop software or services for any Dynamics Software.

“China” means the People’s Republic of China, excluding Hong Kong and Macau Special Administrative Regions and Taiwan.

“Customer” means any legal entity that acquires a license, subscription, or other right to use Dynamics Software for its own use and not to resell, redistribute, use for commercial hosting, or other similar purposes.

“Dynamics Software” means any Microsoft Dynamics technology that 21Vianet makes generally available as a web-based 21Vianet hosted and operated cloud service for deployment using the Online Service. Dynamics Software excludes the.

“Effective Date” is defined in Section 7.1.

“Non-21Vianet Product” means any Channel Partner or third-party (or third-party branded) software (online, offline, web-based, or otherwise), data, service (e.g., online, implementation, customization, or consulting), website, hardware, process, content, or product.

“Online Service” means 21Vianet’s hosted and operated online services known as Microsoft Dynamics Lifecycle Services (or any successor) that 21Vianet provides under this Agreement, including any fixes, patches, error corrections, service packs, additions, version releases, and any other revisions to the Online Service, as determined by 21Vianet (which may add, change, or remove features or functions that had been available in a prior release of the Online Service).

“Online Service Account ID” means the credentials that Channel Partner must use to authenticate and log into the Online Service.

“Online Service Requirements” means the credentials, conditions, and criteria Channel Partner must satisfy and maintain to access or use the Online Service. Online Service Requirements consist of: (A) a valid channel partner agreement with 21Vianet(“Partner Agreement”); (B) validly licensed internal-use rights required for use of the applicable Dynamics Software; (C) any required technical credentials for the applicable Dynamics Software; (D) a valid Online Service Account ID; and (E) any other applicable requirements specified in the Services Portal.,

“Online Services Terms” or “OST” means the then-current version of the 21Vianet Online Services Terms (or its successor) located at: https://www.21vbluecloud.com/ostpt/ .

“Permitted User” means any individual or entity that Channel Partner: (A) authorizes to access and use the Online Service, Dynamics Software, Channel Partner Data, or Support Data; and (B) has not deauthorized for such access and use.

“Personal Data” means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

“Preview” means preview, beta, or other pre-release features, data center locations, software, or services offered by 21Vianet for optional evaluation.

“Privacy Statement” means the 21Vianet privacy statement (or its successor) located at: https://www.21vbluecloud.com/dynamics365/d365-privacy/.

“Services Portal” means the website(s) designated by 21Vianet where 21Vianet publishes Online Service information.

“Support Data” means all data, including all text, sound, video, image files, or software, that are provided to 21Vianet by or on behalf of Channel Partner (or that Channel Partner authorizes 21Vianet to obtain from the Online Service or Dynamics Software) through an engagement with 21Vianet to obtain technical support for the Online Service or Dynamics Software.

Section 2. INITIATING THE ONLINE SERVICE.

2.1 Requirements. Channel Partner must, throughout the Term, satisfy the Online Service Requirements to activate and continue to use the Online Service. Channel Partner must cease using the Online Service if it becomes non-compliant with the Online Service Requirements. 21Vianet may periodically check compliance status and will use reasonable efforts to notify Channel Partner of noncompliance. 21Vianet may limit or suspend Channel Partner’s access to or use of, the Online Service, without notice, at any time if Channel Partner is non-compliant. For clarity, maintaining an executory Partner Agreement (defined in Section 1) is an Online Service Requirement and a condition precedent to continuing to use the Online Service but no Partner Agreement will apply to the Online Service itself (although it may apply to Dependent Software (defined in Section 6.2)).

2.2 Contact Information. Channel Partner will provide Channel Partner’s real identity and contact information in registering for the Online Service and promptly update that information in the Services Portal if it changes. 21Vianet will use this information to contact Channel Partner as detailed in the Privacy Statement. Channel Partner warrants that the information Channel Partner provides is true, complete, and valid, and Channel Partner is wholly responsible for the consequences if it is not.

2.3 Workspace Management. Channel Partner may, from time to time, use the Online Service to create a workspace (e.g., a prospective-presales project or an implementation project) with Dynamics Software for, or may be invited to an existing workspace by, a Customer. 21Vianet has no direct role in the management of any such workspace, which is solely for Channel Partner or between Channel Partner and its Customer. Channel Partner acknowledges that if it is acting as a Permitted User to a Customer, it is subject to that Customer’s Permitted User TOU (defined in Section 2.4.1), under which it may lose access to that Customer’s workspace.

2.4 Permitted Users. Channel Partner will authorize Permitted Users to access and use the Online Service and, as applicable, the Dynamics Software. Channel Partner may add Permitted Users to, or remove them from, the Online Service and, as applicable, the Dynamics Software, if the Online Service or Dynamics Software allows.

2.4.1 Non-21Vianet. Channel Partner may require non-21Vianet Permitted Users to agree to terms applicable to their access to and use of workspaces Channel Partner creates, or any Channel Partner Data or Support Data it makes available, in the Online Service (“Permitted User TOU”). Any Permitted User TOU will require Permitted User to agree at least that: (A) the Permitted User TOU is solely between Channel Partner and Permitted User, and 21Vianet is not liable in any way under the Permitted User TOU or for the acts or omissions of Channel Partner, Permitted User, or any third-party agent of either; and (B) any dispute arising out of or related to the Permitted User TOU, or the Permitted User’s use of any workspaces in the Online Service, is solely between Channel Partner and Permitted User. 21Vianet may rely on information or instructions provided by any non-21Vianet Permitted User.

2.4.2 21Vianet. Channel Partner is deemed to have granted any 21Vianet Permitted User a license to access and use Channel Partner’s Online Service workspaces, Channel Partner Data, and Support Data. If Channel Partner requires 21Vianet to agree to a Permitted User TOU to gain access to or use Channel Partner’s Online Service workspaces, Channel Partner Data, or Support Data, the Permitted User TOU is deemed rejected by, and will not apply to, 21Vianet, even if any 21Vianet personnel purports to accept it.

2.5 Previews. 21Vianet may provide Previews. If Channel Partner uses (or tries to use) a Preview, the terms in this Section 2.5 will apply. 21Vianet will mark Previews as “beta”, “pre-release”, “preview”, or with a similar designation. Previews are provided solely as a convenience and, unless otherwise expressly set forth by 21Vianet in a separate signed writing, are not for use in a production or “live operating” environment. 21Vianet is not liable for any breach or loss if Channel Partner uses any Preview in a production or “live operating” environment. 21Vianet may change or discontinue Previews at any time, without notice. Previews: (A) may have certain features that are missing or disabled; (B) may contain bugs or other errors that could cause them not to function correctly; (C) employ lesser or different privacy and security measures than those typically present in a commercial version of the Online Service or any Dynamics Software; (D) are not, unless otherwise noted, subject to any service level agreement that may be applicable to a commercial version of the Online Service or any Dynamics Software; and (E) are deemed included in the Online Service and subject to the terms of this Agreement (except as otherwise stated in any separate terms that may accompany such Preview and that conflict with or supplement this Agreement, or as otherwise stated in this Agreement, including as stated in this Section 2.5). Channel Partner is solely responsible for evaluating the Previews and any reports or output generated from them. Channel Partner will not use Previews to process Personal Data or other data that is subject to legal or regulatory compliance requirements. The following terms incorporated from the OST under Section 4.2 do not apply to Previews: Processing of Personal Data, GDPR, and Data Security.

2.5.1 No Assurances. In choosing to use a Preview, Channel Partner is not relying on 21Vianet delivering any future functions or features, or on any comments regarding the Preview or product roadmap. 21Vianet may significantly change a Preview for a final, commercial version, if any, or 21Vianet may elect not to release a commercial version. A commercial version, if any, may be subject to this Agreement, or to a separate agreement, and may be subject to a fee even if the Preview was free of charge.

2.5.2 Support. 21Vianet is not obligated to provide technical support for Previews. If 21Vianet provides any technical support, information for such support can be found in the Preview offer details. Any support 21Vianet may provide for Previews is provided “as is”, “with all faults”, and without warranty.

Section 3. RIGHTS TO USE THE ONLINE SERVICE.

3.1 License. Subject to the terms of this Agreement, 21Vianet grants to Channel Partner a limited, non-transferable, non-exclusive, revocable license under the necessary copyrights to access and use the Online Service during the Term. Channel Partner may use the Online Service only in accordance with this Agreement (and any separate terms that 21Vianet may provide with any Preview).

3.2 Feedback. 21Vianet (and its licensors) may use any Feedback that Channel Partner or its Permitted Users provides, even if Channel Partner or its Permitted Users designated the Feedback as confidential. Channel Partner will not, and it will cause its Permitted Users not to, include any Channel Partner Data,, Personal Data, or other data that is subject to legal or regulatory compliance requirements in any Feedback. Channel Partner gives to 21Vianet (and its licensors), without charge, the right to use, share, and freely commercialize Feedback in any way and for any purpose. Channel Partner also gives third parties, without charge, the right to use, or interface with, any 21Vianet (or its licensors’) products or services that include the Feedback. Channel Partner represents and warrants that it owns or otherwise controls all rights to such Feedback and that no such Feedback is subject to any third-party rights. “Feedback” means all comments, suggestions, or feedback about the Online Service, any 21Vianet software, or the Dynamics Software that Channel Partner (including its Permitted Users) provides to 21Vianet.

3.3 Acceptable Use Policy. Channel Partner may not use the Online Service: (A) in a way prohibited by law, regulation, government order, or decree; (B) to violate the rights of others; (C) to try to gain unauthorized access to or disrupt any service, device, data, account, or network; (D) to spam or distribute malware; (E) in a way that could harm the Online Service, any 21Vianet software (including the Dynamics Software), or impair anyone else’s use of them; or (F) in any application or situation where failure of the Online Service could lead to the death or serious bodily injury of any person, or to severe physical or environmental damage. Channel Partner will not work around any technical or functional limitations in the Online Service, any 21Vianet software, or the Dynamics Software, or in 21Vianet’s systems. Violation of the terms in this Section 3.3 may result in suspension of the Online Service or termination of this Agreement. 21Vianet will suspend the Online Service only to the extent reasonably necessary. Unless 21Vianet believes an immediate suspension is required, 21Vianet will provide reasonable notice before suspending Channel Partner’s access to the Online Service.

3.4 Technical Limitations. Channel Partner will not download or otherwise remove copies of software, source code, or other content or materials from the Online Service except as explicitly authorized. 21Vianet may, in connection with the Online Service or any Dynamics Software, and in each case subject to Section 4.2, use any information or data derived or learned from Channel Partner Data or Support Data, but only if such use does not include or disclose Channel Partner Data or Support Data and no Channel Partner Data or Support Data can be reverse engineered from such use. All rights not expressly granted in this Agreement are reserved. 21Vianet will not use Channel Partner Data or Support Data, or derive information from either, for advertising or similar commercial purposes without Channel Partner’s permission.

3.5 Confidentiality. Each party will: (A) protect the other party’s Confidential Information shared under this Agreement from unauthorized dissemination with the same degree of care it uses to protect its own like information, but never less than reasonable care; (B) use the other party’s Confidential Information solely as necessary to perform under this Agreement; and (C) not disclose the other party’s Confidential Information to any third party without such other party’s prior written permission in each case. Confidential Information may, however, be disclosed in accordance with a judicial or other governmental order, if the party complying with such order either gives reasonable notice of such disclosure to allow the other party a reasonable opportunity to seek a protective order or equivalent; or obtains legally binding assurance from the applicable judicial or governmental entity that it will afford the Confidential Information the level of protection available in the same manner it protects the confidentiality of its proprietary and confidential information of like kind under applicable law, or otherwise as may be required by law. Confidential Information may also be disclosed to the receiving party’s personnel (who are bound by written confidentiality obligations not less restrictive than those of this Agreement) and its Affiliates, in each case solely to the extent such personnel or Affiliates reasonably need to know such Confidential Information for proper performance of this Agreement. The confidentiality obligation in this Section 3.5 applies for (x) Channel Partner Data, and Support Data until it is deleted from the Online Service; (y) Previews unless and until they are made publicly available; and (z) all other Confidential Information, for a period of five (5) years after a party receives the Confidential Information. “Confidential Information” means nonpublic information that the disclosing party designates as being confidential, or that, under the circumstances surrounding disclosure, ought to be treated as confidential; Previews are deemed 21Vianet’s Confidential Information; and Channel Partner Data, Support Data, and the terms of 21Vianet agreements are also Confidential Information. Confidential Information does not include information that (1) becomes publicly available without a breach of a confidentiality obligation; (2) the receiving party received lawfully from another source without a confidentiality obligation; (3) is independently developed; or (4) is Feedback.

3.6 Downtime. 21Vianet may schedule interruptions to the Online Service for upgrades, updates, or other maintenance (“Scheduled Downtime”). 21Vianet will make commercially reasonable efforts to notify Channel Partner of Scheduled Downtime in advance. Channel Partner may not be able to access or use the Online Service, any Dynamics Software, or any Non-21Vianet Product during Scheduled Downtime; such lack of access is deemed not to breach this Agreement. Without limiting the foregoing, there are no service level guarantees or uptime requirements applicable to the Online Service.

Section 4. DATA PROTECTION.

4.1 Data Retention and Deletion. During the Term, Channel Partner can access, extract, and delete Channel Partner Data stored in the Online Service. Except for free trials and Previews and except as otherwise provided in this Section 4.1, 21Vianet will retain Channel Partner Data stored in the Online Service in a limited function account for 90 days after Channel Partner’s access to the Online Service ends so that Channel Partner may extract the data. After the 90-day retention period ends, 21Vianet will disable Channel Partner’s account and delete the Channel Partner Data and Personal Data within an additional 90 days, unless 21Vianet is (A) permitted or required by applicable law or regulation to retain such data, (B) is authorized in this Agreement; or (C) solely to the extent that Channel Partner has multiple roles (e.g., both Channel Partner and Customer) within the Online Service and some of the Channel Partner Data or Personal Data is common to more than one such role, in which case 21Vianet will retain such common data until Channel Partner’s access to the Online Service ends as applicable to all such roles). The Online Service may not support retention or extraction of any Non-21Vianet Product provided by Channel Partner. For purposes of this Section 4.1, “Channel Partner’s access to the Online Service” is deemed to end as soon as Channel Partner has no executory subscription to, or executory support agreement for, any Dependent Software (defined in Section 6.2). 21Vianet has no liability for the deletion of Channel Partner Data or Personal Data as described in this Section 4.1.

4.2 Data Protection Terms. This Agreement includes, and incorporates by reference, those portions of the OST entitled “Data Protection Terms” or otherwise expressly pertaining to data processing or protection (including the Standard Contractual Clauses and the European Union General Data Protection Regulation Terms, each as incorporated in the OST), but expressly excluding any terms specific to particular, named online services. Solely for purposes of interpreting terms incorporated from the OST in the context of this Agreement: (A) references in such incorporated terms to “Customer” are deemed to apply to “Channel Partner”; (B) all references in such incorporated terms to “Customer Data” are deemed to mean “Channel Partner Data”; and (C) to the extent such incorporated terms reference any definitions defined both in this Agreement and the OST, the definitions in this Agreement will apply.

4.3 Data Location. 21Vianet will store Channel Partner Data only in China, except when 21Vianet uses Microsoft Azure Email Orchestrator to send system-generated emails that provide acknowledgement or status update of a service request to users of the Online Service. The recipient’s email address and the email content will be stored in the United States for a limited period of time. . Channel Partner consents to the transmission of this information.

4.4 Security Practices and Policy. 21Vianet will implement and maintain appropriate technical and organizational measures to protect Channel Partner Data and Personal Data. Those measures will be set forth in a 21Vianet Online Security Policy. 21Vianet will make that policy available to Channel Partner, along with descriptions of the security controls in place for the Online Service and other information reasonably requested by Channel Partner regarding 21Vianet’s security practices and policies. In addition, those measures will comply with the requirements set forth in ISO 27001, ISO 27002, and ISO 27018. 21Vianet will not eliminate ISO 27001, ISO 27002, or ISO 27018 unless it is no longer used in the industry and it is replaced with a successor (if any).

4.5 How to Contact 21Vianet. If Channel Partner believes that 21Vianet is not adhering to its privacy or security commitments, Channel Partner may contact customer support on this website: https://www.21vbluecloud.com/Dynamics365/.

Section 5. DEALINGS WITH THIRD PARTIES.

5.1 Non-21Vianet Product. 21Vianet may make Non-21Vianet Products available to Channel Partner through Channel Partner’s use of the Online Service (such as through a store or gallery or other integration). Channel Partner’s use of Non-21Vianet Products may be subject to the third party’s terms and conditions. If Channel Partner installs or uses any Non-21Vianet Product with the Online Service or any Dynamics Software, Channel Partner may not do so in any way that would subject 21Vianet’s intellectual property to obligations beyond those in this Agreement. 21Vianet assumes no responsibility or liability for any Non-21Vianet Product (including any of Channel Partner’s intellectual property in any such Non-21Vianet Product). If Channel Partner (or its Customer) installs or uses any Non-21Vianet Product with the Online Service or any Dynamics Software: (A) as between 21Vianet and Channel Partner, Channel Partner is solely responsible for such Non-21Vianet Product and will comply with all applicable policies and processes 21Vianet may implement; (B) and if Customer changes its reseller or system integrator to a third party, then: (1) Channel Partner will lose access to such Customer’s applicable workspaces, content, and any copies of Channel Partner’s Non-21Vianet Product that Channel Partner may have provided to Customer, but (2) such Customer, and its new reseller or system integrator, will have access to such Customer’s applicable workspaces, content, and any such copies of Channel Partner’s Non-21Vianet Product; and (C) effective as of when Channel Partner first made such Non-21Vianet Product available to 21Vianet and continuing until 21Vianet has deleted such Non-21Vianet Product from its systems, Channel Partner grants 21Vianet a non-exclusive, royalty-free, fully paid-up license to host, use, distribute, reproduce, and otherwise provide worldwide access to such Non-21Vianet Product.

5.2 User Agreements. Channel Partner must have an agreement (including any license terms or privacy statement) with each of its Customers to which Channel Partner provides access to or use of any Non-21Vianet Product (and failing to do so is a material breach) through the Online Service (“User Agreement”). The User Agreement must not: (A) make any representation or warranty on 21Vianet’s behalf, with respect to any such Non-21Vianet Product or otherwise; (B) purport to create any obligations that name or refer to 21Vianet as the party or third party obligated to fulfill or discharge any duties; (C) otherwise name or refer to 21Vianet other than as may be necessary to disclose in its privacy policy; or (D) purport to supersede, modify, or abrogate the applicable terms of use as applicable between 21Vianet and each and every such Customer.

Section 6. CHANGES TO THE ONLINE SERVICE.

6.1 Changes. Except as may be otherwise expressly provided in this Agreement, 21Vianet may change the Online Service or any Dynamics Software at any time, without notice.

6.2 Discontinuing. 21Vianet will provide a minimum of 12 months’ notification prior to ending support for the Online Service if no successor or service is offered, excluding free trial services or Previews. Notwithstanding the foregoing or anything in this Agreement to the contrary, however, 21Vianet will not discontinue the Online Service solely to the extent the Online Service is necessary for Channel Partner to access or use any Dynamics Software (“Dependent Software”), at least one of Channel Partner’s Customers maintains either an executory subscription to, or an executory support agreement for, the Dependent Software, and the discontinuation would prevent such access or use.

Section 7. TERM AND TERMINATION.

7.1 Term. The term of this Agreement (“Term”) begins on the earliest date when Channel Partner or its signatory agrees to be bound (“Effective Date”), as described in the first paragraph of this Agreement, and will continue until terminated.

7.2 Termination. Either party may terminate this Agreement immediately on notice if the other party has breached this Agreement and failed to cure such breach within 30 days after notice of the breach. Channel Partner may also terminate this Agreement, for any reason or no reason, on 60 days’ prior notice to21Vianet. This Agreement will terminate automatically if the Online Service is discontinued in accordance with Section 6. If this Agreement is terminated with respect to Channel Partner for any reason, it will automatically terminate with respect to all Permitted Users.

7.3 Survival. The following sections will survive termination of this Agreement: Sections 1 (Definitions), 3.2 (Feedback), 3.5 (Confidentiality, as stated in this section), 7.3 (Survival), 8 (Warranties and Disclaimers), 9 (21Vianet’s Defense of Infringement Claims), 10 (Channel Partner’s Defense of Claims), 11 (Limitations on Liability), and 12 (General). The terms incorporated from the OST to the extent they are intended to survive as stated in the OST.

Section 8. WARRANTIES AND DISCLAIMERS.

8.1 By Channel Partner. In addition to the warranty in the preamble of this Agreement, Channel Partner continuously represents and warrants to 21Vianet that: (A) it will not use the Online Service for any purpose or in any way that subjects 21Vianet to any obligations outside of this Agreement; (B) it has all rights necessary to grant the licenses granted under this Agreement; (C) it has or will obtain and maintain all necessary rights to Channel Partner Data, Support Data, and any other data, software, and services (including any Non-21Vianet Products and other third-party content and materials) used in connection with the Online Service; (D) 21Vianet’s use of any Channel Partner Data and Support Data, and exercise of the rights and licenses granted under this Agreement, does not and will not misappropriate or infringe the intellectual property or other proprietary rights of any third party or otherwise violate any law; and (E) Channel Partner Data and Support Data do not include state secrets or, if any Channel Partner Data or Support Data does constitute state secrets, that Channel Partner has obtained necessary approvals to disclose state secrets to 21Vianet and its Affiliates, contractors, and suppliers.

8.2 Disclaimer. The Online Service, any Services Portal, Dynamics Software, and any technology, materials, systems, infrastructure, or information provided by 21Vianet or its suppliers in connection with the Online Service are provided “as is”, without any warranty. 21Vianet disclaims all warranties (express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, title, and any warranties arising out of any course of dealing or usage of trade). These disclaimers will apply unless otherwise required by applicable law.

8.3 High-Risk Activities. 21Vianet, on behalf of itself and its suppliers, disclaims any express or implied warranty of fitness of the Online Service for high-risk activities, including operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems.

Section 9. 21VIANET’S DEFENSE OF CERTAIN THIRD-PARTY CLAIMS.

9.1 Duty and Process. Subject to Sections 9.1 and 9.2, 21Vianet will: (A) defend Channel Partner, Channel Partner’s Affiliates, and each of its or their subsidiaries, directors, officers, employees, agents, or independent contractors against an unaffiliated third party’s claim alleging the Online Service, as provided by 21Vianet and used as licensed under this Agreement, infringes or misappropriates that third party’s intellectual property rights (“21Vianet Indemnified Claim”); and (B) pay any resulting adverse final judgment for a 21Vianet Indemnified Claim (or settlement to which 21Vianet consents). Channel Partner will: (y) notify 21Vianet promptly of a 21Vianet Indemnified Claim and give 21Vianet sole control over the defense and settlement, although Channel Partner may participate at its own expense; and (z) provide 21Vianet with reasonable assistance to defend any 21Vianet Indemnified Claim. 21Vianet will not be responsible for any settlement made by Channel Partner without 21Vianet’s prior written permission (not unreasonably conditioned, delayed, or withheld). 21Vianet’s obligations to defend and pay a patent claim will be limited to patent claims where the Online Service alone, without combination or modification, constitutes direct or contributory infringement of the patent.

9.2 Limitations. 21Vianet’s obligations under this Section 9 will not apply to the extent a 21Vianet Indemnified Claim, adverse final judgment, or settlement is based on: (A) any Channel Partner Data, Support Data, Non-21Vianet Product, links to third party websites, or non-21Vianet content or materials; (B) Channel Partner’s use of any portion of the Online Service after 21Vianet notifies Channel Partner to stop using it due to a third-party claim, if damages would not have accrued but for the continued use; (C) Channel Partner’s combination of any portion of the Online Service with anything not provided by or on behalf of 21Vianet, to the extent the claim arises from the combination; (D) damages attributable to the value of the use of any Non-21Vianet Product; (E) Channel Partner’s use of any 21Vianet trademark(s) without 21Vianet’s express, prior, written consent; (F) Channel Partner’s use of any Preview in a production or “live operating” environment (unless otherwise expressly stated in a separate written agreement with 21Vianet); (G) Channel Partner’s use of the Online Service in a manner that violates this Agreement to the extent the claim arises from the violation; or (H) allegations that Channel Partner acquired a trade secret: (1) through improper means; (2) under circumstances giving rise to a duty to maintain its secrecy or limit its use; or (3) from any party (other than 21Vianet) who owed the third-party claimant a duty to maintain the secrecy or limit use of the trade secret. Channel Partner will reimburse 21Vianet for any costs or damages resulting from any of the above actions. Moreover, 21Vianet will have no obligation under this Section 9 to the extent any claim, adverse final judgment, or settlement arises out of or relates to Dynamics Software (as opposed to the Online Service); 21Vianet’s obligations to defend and settle any such claims, or to pay any such judgments or settlements, related to Dynamics Software are set forth, if at all, in the agreement under which Channel Partner was given access to, and a right to access and use, such Dynamics Software.

9.3 Specific Rights and Remedies.

9.3.1 Possible Infringement. If 21Vianet receives information concerning a 21Vianet Indemnified Claim, 21Vianet may, at its expense, either: (A) procure for Channel Partner the right to continue using the allegedly infringing portion of the Online Service; (B) modify the allegedly infringing portion of the Online Service to make it non-infringing; or (C) replace the allegedly infringing portion of the Online Service with a non-infringing functional equivalent. Channel Partner will immediately stop using the allegedly infringing Online Service after receiving 21Vianet’s notice. If any other type of third party claim is brought against Channel Partner regarding 21Vianet’s intellectual property rights, Channel Partner must notify 21Vianet promptly in writing. 21Vianet may, at 21Vianet’s option, choose to treat these claims as being covered by Section 9.

9.3.2 Exclusive Remedy. This Section 9 states Channel Partner’s exclusive remedy and 21Vianet’s sole duty regarding 21Vianet Indemnified Claims (to the extent 21Vianet does not breach this Section 9).

Section 10. CHANNEL PARTNER’S DEFENSE OF CLAIMS.

10.1 Duty and Process. Channel Partner will defend 21Vianet, 21Vianet’s Affiliates, and each of its or their subsidiaries, directors, officers, employees, agents, licensors, or independent contractors against any claim made by an unaffiliated third party (“Channel Partner Indemnified Claim”): (A) that alleges Channel Partner Data, Support Data, Channel Partner’s Non-21Vianet Products, other non-21Vianet content or materials, or Channel Partner’s (including non-21Vianet Permitted Users’) use of the Online Service (excluding only claims for which 21Vianet is obligated to defend and pay under Section 9) infringes or misappropriates that third party’s intellectual property rights; (B) that if true as alleged, reflects a breach by Channel Partner of this Agreement; (C) that relates to any dispute of any kind or nature between Channel Partner and a non-21Vianet Permitted User, whether arising under or related to a Permitted User TOU or otherwise; (D) that relates to Channel Partner’s use of a Preview in a production or “live operating” environment; (E) that arises out of or relates to Channel Partner’s Non-21Vianet Product, including any product liability claims; or (F) for which 21Vianet’s liability would have been reduced had Channel Partner effectively bound the applicable Customer to a Permitted User TOU under Section 2.4.1. Channel Partner will also pay any resulting adverse final judgment for a Channel Partner Indemnified Claim (or settlement to which Channel Partner consents). 21Vianet will notify Channel Partner of a Channel Partner Indemnified Claim and give Channel Partner, through competent counsel chosen by Channel Partner (in consultation with 21Vianet), control over defense and settlement, although 21Vianet may participate at its own expense. Channel Partner will not, without 21Vianet’s express, prior, written consent (not unreasonably conditioned, delayed, or withheld), acquiesce to any judgment or enter into any settlement that adversely affects 21Vianet’s rights or interests or obligates 21Vianet to pay any sums not fully paid by Channel Partner, at the time of settlement, under this Section 10.1. Channel Partner will not stipulate, admit, or acknowledge any fault or liability on 21Vianet’s part without 21Vianet’s express, prior, written permission. Channel Partner will not be responsible for any settlement made by 21Vianet without Channel Partner’s written permission (not unreasonably conditioned, delayed, or withheld). 21Vianet will also provide Channel Partner with reasonable assistance to defend any Channel Partner Indemnified Claim, at Channel Partner’s reasonable request and expense.

10.2 Exclusive Remedy. This Section 10 states 21Vianet’s exclusive remedy and Channel Partner’s sole duty regarding any Channel Partner Indemnified Claim (to the extent Channel Partner does not breach this Section 10).

Section 11. LIMITATIONS ON LIABILITY.

11.1 Liability Cap. Subject to Section 11.3 and to the extent permitted by applicable law, each party’s total aggregate liability to the other for all claims related to this Agreement is limited to direct damages incurred in reasonable reliance, in an amount not to exceed 50 RMB. These limitations apply whether liability is based on breach of contract, tort (including negligence), strict liability, breach of warranties, or any other theory. For clarity, 21Vianet has no liability at all under any Permitted User TOU between Channel Partner and any non-21Vianet Permitted User.

11.2 Excluded Damages. To the extent permitted by applicable law, whatever the legal basis for the claim, neither party, nor any of its Affiliates, suppliers, or contractors, will be liable for any indirect damages (including consequential, special, punitive, or incidental damages, or damages for lost profits or revenues, business interruption, or loss of business information) arising under or related to this Agreement, even if advised such damages were possible or if the possibility was reasonably foreseeable.

11.3 Applicability. The limitations in Section 11.1 and exclusions in Section 11.2 will not apply to: (A) violation or misappropriation of the other party’s intellectual property rights; (B) duties under, or breach of, Sections 9 or 10; (C) damages attributable to a party’s or its agent’s gross negligence or willful misconduct (in jurisdictions that do not recognize a legal distinction between “gross negligence” and “negligence”, “gross negligence” means “recklessness”); (D) bodily injury or death caused by a party’s negligence or that of its employees or agents; (E) fraud; or (F) breach of obligations regarding Confidential Information (except as related to Channel Partner Data or Support Data, which are subject to the limitations in Section 11.1 and exclusions in Section 11.2). In addition, the limitations in Section 11.1 will not apply to fees, if any, payable for the Online Service.

11.4 Comparative Fault. Neither party nor its Affiliates will be responsible for any damages to the extent caused by the error, negligence, or fault of the other or such other’s agents or Permitted Users (although the foregoing in this Section 11.4 will not apply to insulate 21Vianet from applicable liability when 21Vianet is acting as Channel Partner’s Permitted User).

11.5 Liability for Others. Channel Partner will be liable for any use of the Online Service, or any actions taken or omitted (including with regard to Non-21Vianet Products or other non-21Vianet content or materials, Channel Partner Data, or Support Data), by any Permitted User (other than 21Vianet) to which Channel Partner provides access to the Online Service. Actions or failures to act of any Permitted User (other than 21Vianet) related to the Online Service (and any other acts or omissions of any Permitted User that would have breached this Agreement had Channel Partner so acted or failed to act) will be imputed to Channel Partner. 21Vianet is not liable in any way for harm or damages related to Channel Partner’s (or its non-21Vianet Permitted Users) interactions with third parties, third-party websites, or any third party acting on Channel Partner’s behalf.

Section 12. GENERAL.

12.1 Agreement Changes. 21Vianet may periodically change this Agreement. When changes are made, 21Vianet will notify Channel Partner (in accordance with Section 12.14 or via other commercially reasonable means) and will post a new version of the applicable document on the Service Portal, which will include all changes and a new “Last Revised” date. If Channel Partner does not agree to a change, it must cancel or stop using the Online Service. By continuing to access or use the Online Service after a change is posted, Channel Partner is bound by the change and this Agreement.

12.2 Availability. 21Vianet makes no representation that the Online Service is appropriate or available for use in all geographic locations. If Channel Partner accesses or uses any portion of the Online Service from outside a country for which the Online Service was intended, Channel Partner does so at its own risk and is solely responsible for compliance with all applicable laws.

12.3 Applicable Law. The 1980 United Nations Convention on Contracts for the International Sale of Goods and its related instruments will not apply to this Agreement. The Online Service, 21Vianet software, and Dynamics Software are protected by copyright and other intellectual property rights laws and international treaties. The laws of the People’s Republic of China apply to this Agreement.

12.4 Venue and Jurisdiction. Any action or dispute related to this Agreement will be decided by binding arbitration. The arbitration will be at the China International Economic and Trade Arbitration Commission in Beijing (“CIETAC”) according to its then current rules. This Section 12.4 does not prevent either party from seeking injunctive relief for violation of intellectual property rights or confidentiality obligations in any appropriate jurisdiction.

12.5 Disputes. Before either party (or any of its personnel) files a claim in accordance with Section 12.4, it will provide 60 days’ prior written notice to the other and, within such 60-day period (or longer, if extended by the parties’ mutual agreement), the parties’ authorized representatives will work in good faith to resolve the dispute.

12.6 Attorneys’ Fees. In any dispute related to this Agreement, the prevailing party, including on any appeal, will be entitled to recover its reasonable attorneys’ fees and expenses.

12.7 Severability. If any part of this Agreement is held to be unenforceable, it will be deemed replaced by an enforceable section that matches the intent of the original language as closely as possible. The rest of this Agreement will continue in full force and effect.

12.8 Assignment. 21Vianet may assign this Agreement, in whole or part, at any time without notice, including to a non-21Vianet entity. Channel Partner may not assign this Agreement, or any rights or duties under it, without 21Vianet’s prior, written consent. Any attempted assignment by Channel Partner without such consent is void.

12.9 Third Party Beneficiaries. There are no third-party beneficiaries to this Agreement.

12.10 Relationship. The parties are independent contractors. Channel Partner will not represent itself as a representative, agent, or employee of 21Vianet. This Agreement does not create a joint venture, partnership, agency, fiduciary, or employment relationship. 21Vianet and its suppliers are independent entities, and 21Vianet is neither liable for, nor bound by, any acts of such third parties. For avoidance of doubt, there is no partnership relationship between 21Vianet and Channel Partner.

12.11 Compliance with Law. 21Vianet will comply with all laws and regulations applicable to its provision of the Online Service, including security breach notification laws. 21Vianet is not, however, responsible for compliance with any laws or regulations applicable to Channel Partner or Channel Partner’s industry that are not generally applicable to information technology service providers. 21Vianet does not determine whether Channel Partner Data or Support Data includes information subject to any specific law or regulation.

Channel Partner will comply with all laws and regulations applicable to Channel Partner Data, its use of Online Service, including all domestic and international export laws and regulations that apply to any software, which include restrictions on destinations, end users, and end use. Channel Partner is responsible for implementing and maintaining privacy protections and security measures for components that Channel Partner provides or controls, and for determining whether the Online Service is appropriate for storage and processing of information subject to any specific law or regulation. Channel Partner is responsible for responding to any request from a third party regarding Channel Partner’s use of the Online Service, such as a request to take down content under applicable law and regulation.

In addition to the foregoing in this Section 12.11, Channel Partner acknowledges that under Chinese regulations:

An Internet information service provider shall not produce, reproduce, publish or disseminate information that includes the following content (“Prohibited Content”). Prohibited Content is content that:

is against the basic principles determined by the Constitution of China;
impairs national security, divulges State secrets, subverts State sovereignty or jeopardizes national unity;
damages the reputation and interests of the State;
incites ethnic hostilities and ethnic discrimination or jeopardizes unity among ethnic groups;
damages State religious policies or that advocates sects or feudal superstitions;
disseminates rumors, disrupts the social order or damages social stability;
disseminates obscenity, pornography, gambling, violence, homicide and terror, or that incites crime;
insults or slanders others or that infringes their lawful rights and interest; and
is otherwise prohibited by laws or administrative regulations.

If an Internet information service provider discovers that information distributed on its website falls within the scope of the Prohibited Content, it will promptly terminate the distribution, keep relevant records, and report to the relevant authorities.

Channel Partner further agrees:

If the business or organization Channel Partner operates by using the Online Service is subject to permit or approval by related governmental authorities, Channel Partner will obtain such related permit or approval, including without limitation:
- if Channel Partner’s website provides non-operational Internet information services, Channel Partner will make the filing for the non-operational website with the governmental authority;
- if Channel Partner’s website provides operational Internet information services, Channel Partner will obtain the VAT permit for an operational website from the governmental authority; and
- If Channel Partner is an Internet information service provider using the Online Service, Channel Partner will keep records of the information provided, time of publishing and the Internet address of the domain name, and assist in providing such information when inquired by related government authorities in accordance with applicable laws.

12.12 Support. 21Vianet supports the Online Service, but 21Vianet does not provide support for any Non-21Vianet Product, or for the Online Service accessed or used from outside a country for which it was intended. If you need to contact 21Vianet about the Online Service, visit https://www.21vbluecloud.com/Dynamics365/.

12.13 Waiver. A waiver of any breach of this Agreement is not a waiver of any other breach. Any waiver must be in writing and signed by an authorized representative of the waiving party.

12.14 Notices. Except as otherwise provided under Section 4.4, notices made under this Agreement will be provided as follows:

12.14.1 To Channel Partner. Except as otherwise expressly stated in this Agreement, 21Vianet’s notices that relate generally to the Online Service will be posted on the Services Portal or other designated location. 21Vianet’s notices specifically to Channel Partner (e.g., notices of breach, suspension, or discontinuation) will be provided to Channel Partner by email to the address 21Vianet received during Channel Partner’s signup for the Online Service or any updated email address that 21Vianet received under Section 2.2. Channel Partner will be deemed to have received any email sent to any such email address when 21Vianet sends the email, whether Channel Partner received the email or not.

12.14.2 To 21Vianet. All notices to 21Vianet related to this Agreement: (A) must be in writing (excluding email), sent to the address immediately below; and (B) will be deemed given when received by the 21Vianet recipient below. Communications in the ordinary course of using the Online Service (which do not include notices related to breach or claims) may be sent via: https://www.21vbluecloud.com/Dynamics365/ .

Shanghai Blue Cloud Technology Co., Ltd

12-14F, Building 6, No.6 Jiuxianqiao Road, Beijing Electronics Zone, Chaoyang District, Beijing 100015, China

北京市朝阳区酒仙桥6号电子城国际电子总部6号楼 12-14层邮编：100015

Attn: Shanghai Blue Cloud Technology Co., Ltd, a wholly owned subsidiary of Beijing 21Vianet Broadband Data Center Co., Ltd.

21Vianet will respond to Channel Partner within 30 days after the verification of Channel Partner’s identity.

12.15 Interpretation. This Agreement will be interpreted according to its plain meaning without presuming it should favor either party. Unless stated or context requires otherwise: (A) all internal references are to this Agreement and its parties; (B) all monetary amounts are expressed and, if applicable, payable, in Renminbi (“RMB”); (C) “days” means calendar days; (D) “may” means that the applicable party has a right, but not a concomitant duty; (E) “partner,” if used in this Agreement or related documents, is used in its common, marketing sense and does not imply a partnership; (F) “notify” means to give notice under (and “notice” means a notice that complies with) Section 12.16, as applicable; (G) “current” or “currently” means “as of the Effective Date” but “then-current” means the present time when the applicable right is exercised or performance rendered or measured; (H) URLs are understood to also refer to successors, localizations, and information or resources linked from within websites at such URLs; (I) lists of examples following “including”, “e.g.”, “such as”, “excludes”, “for example”, or similar words are deemed to include “without limitation”; and (J) the word “or” is deemed to be an inclusive “or”; and (K) a party’s choices under this Agreement are in its sole discretion.

12.16 Font Components. While Channel Partner uses the Online Service or Dynamics Software, Channel Partner may use the fonts installed by the Online Service or Dynamics Software to display and print content. Channel Partner may only embed fonts in content as permitted by the embedding restrictions in the fonts and temporarily download them to a printer or other output device to print content.

12.17 Non-Exclusive. This Agreement is non-exclusive. Channel Partner is free to license, use, recommend, or support Non-21Vianet Products.

12.18 Entire Agreement. This Agreement (including the incorporated portions of the OST) is the entire agreement between Channel Partner and 21Vianet with respect to the Online Service and it supersedes all prior or contemporaneous communications and proposals (electronic, oral, or written) between Channel Partner and 21Vianet regarding its subject matter.

Terms applicable to Customers

MICROSOFT DYNAMICS LIFECYCLE SERVICES OPERATED BY 21VIANET

ONLINE SERVICE AGREEMENT FOR CUSTOMERS

Last Revised: April 2019

This Online Service Agreement (“Agreement”) is a contract between Customer (defined in Section 1) and Shanghai Blue Cloud Technology Co., Ltd., a wholly owned subsidiary of Beijing 21Vianet Broadband Data Center Co., Ltd. (“21Vianet”). By indicating acceptance in the Online Service’s user interface or by registering for, activating, or using the Online Service (defined in Section 1), you (the individual accepting this Agreement on Customer’s behalf) enter into this Agreement on Customer’s behalf and you represent and warrant you are authorized to do so and to bind Customer to it. By registering for, activating, or using the Online Service, Customer is ratifying this acceptance. Customer may not use the Online Service if it does not agree to this Agreement. Whenever accessing or using the Online Service, Customer will comply with this Agreement.

Section 1. DEFINITIONS.

“China” means the People’s Republic of China, excluding Hong Kong and Macau Special Administrative Regions and Taiwan.

“Customer Data” means all data, including all text, sound, video, or image files, and software, that are provided to 21Vianet by, or on behalf of, Customer through use of the Online Service. Customer Data does not include Support Data.

“Dynamics Software” means any Microsoft Dynamics technology that 21Vianet makes generally available separately as a web-based 21Vianet hosted and operated cloud service for deployment using the Online Service. Dynamics Software excludes the Online Service.

“Effective Date” is defined in Section 7.1.

“Non-21Vianet Product” means any third-party (or third-party branded) software (online, offline, web-based, or otherwise), data, service (e.g., online, implementation, customization, or consulting), website, hardware, process, content, or product.

“Online Service Account ID” means the credentials that Customer must use to authenticate and log into the Online Service.

“Online Service Requirements” means the credentials, conditions, and criteria Customer must satisfy and maintain to access or use the Online Service. Online Service Requirements consist of: (A) a valid customer agreement with 21Vianet (e.g., Online Services Premium Agreement) (“Customer Agreement”); (B) validly licensed internal-use rights required for use of the applicable Dynamics Software; (C) a valid Online Service account ID; and (D) any other applicable requirements specified in the Services Portal.

“Online Services Terms” or “OST” means the then-current version of the 21Vianet Online Services Terms (or its successor) located at: https://www.21vbluecloud.com/ostpt/.

“Permitted User” means any individual or entity that Customer: (A) authorizes to access and use the Online Service, Dynamics Software, Customer Data, or Support Data; and (B) has not deauthorized for such access and use.

“Preview” means preview, beta, or other pre-release features, data center locations, software or services offered by 21Vianet for optional evaluation.

“Privacy Statement” means the 21Vianet privacy statement (or its successor) located at: https://www.21vbluecloud.com/dynamics365/d365-privacy/.

“Services Portal” means the website(s) designated by 21Vianet where 21Vianet publishes Online Service information.

“Support Data” means all data, including all text, sound, video, image files, or software, that are provided to 21Vianet by or on behalf of Customer (or that Customer authorizes 21Vianet to obtain from the Online Service or Dynamics Software) through an engagement with 21Vianet to obtain technical support for the Online Service or Dynamics Software.

Section 2. INITIATING THE ONLINE SERVICE.

2.1 Requirements. Customer must, throughout the Term, satisfy the Online Service Requirements to activate and continue to use the Online Service. Customer must cease using the Online Service if it becomes non-compliant with the Online Service Requirements. 21Vianet may periodically check compliance status and will use reasonable efforts to notify Customer of noncompliance. 21Vianet may limit or suspend Customer’s access to or use of the Online Service, without notice, at any time if Customer is non-compliant. For clarity, maintaining an executory Customer Agreement (defined in Section 1) is an Online Service Requirement and a condition precedent to continuing to use the Online Service but no Customer Agreement will apply to the Online Service itself (although it may apply to Dependent Software (defined in Section 6.2)).

2.2 Contact Information. Customer will provide Customer’s real identity and contact information in registering for the Online Service and promptly update that information in the Service Portal if it changes. 21Vianet will use this information to contact Customer as detailed in the Privacy Statement. Customer warrants that the information Customer provides is true, complete, and valid, and Customer is wholly responsible for the consequences if it is not.

2.3 Workspace Management. Customer may, from time to time, use the Online Service to create a workspace (e.g., an implementation project) with Dynamics Software for, or may be invited to an existing workspace by, a Channel Partner or other third party. 21Vianet has no direct role in the management of any such workspace, which is solely for Customer or between Customer and its Channel Partner or such other third party. Customer acknowledges that if it is acting as a Permitted User to a Channel Partner or other third party, it is subject to that Channel Partner’s or other third party’s Permitted User TOU (defined in Section 2.5.1), under which it may lose access to that workspace.

2.4 Permitted Users. Customer will authorize Permitted Users to access and use the Online Service and, as applicable, the Dynamics Software. Customer may add Permitted Users to, or remove them from, the Online Service and, as applicable, the Dynamics Software, if the Online Service or Dynamics Software allows.

2.4.1 Non-21Vianet. Customer may require non-21Vianet Permitted Users to agree to terms applicable to their access to and use of workspaces Customer creates, or any Customer Data or Support Data it makes available, in the Online Service (“Permitted User TOU”). Any Permitted User TOU will require Permitted User to agree at least that: (A) the Permitted User TOU is solely between Customer and Permitted User, and 21Vianet is not liable in any way under the Permitted User TOU or for the acts or omissions of Customer, Permitted User, or any third-party agent of either; and (B) any dispute arising out of or related to the Permitted User TOU, or the Permitted User’s use of any workspaces in the Online Service, is solely between Customer and Permitted User. 21Vianet may rely on information or instructions provided by any non-21Vianet Permitted User.

2.4.2 21Vianet. Customer is deemed to have granted any 21Vianet Permitted User a license to access and use Customer’s Online Service workspaces, Customer Data, and Support Data. If Customer requires 21Vianet to agree to a Permitted User TOU to gain access to or use Customer’s Online Service workspaces, Customer Data, or Support Data, the Permitted User TOU is deemed rejected by, and will not apply to, 21Vianet, even if any 21Vianet personnel purports to accept it.

2.5 Previews. 21Vianet may provide Previews. If Customer uses (or tries to use) a Preview, the terms in this Section 2.5 will apply. 21Vianet will mark Previews as “beta”, “pre-release”, “preview”, or with a similar designation. Previews are provided solely as a convenience and, unless otherwise expressly set forth by 21Vianet in a separate signed writing, are not for use in a production or “live operating” environment. 21Vianet is not liable for any breach or loss if Customer uses any Preview in a production or “live operating” environment. 21Vianet may change or discontinue Previews at any time, without notice. Previews: (A) may have certain features that are missing or disabled; (B) may contain bugs or other errors that could cause them not to function correctly; (C) employ lesser or different privacy and security measures than those typically present in a commercial version of the Online Service or any Dynamics Software; (D) are not, unless otherwise noted, subject to any service level agreement that may be applicable to a commercial version of the Online Service or any Dynamics Software; and (E) are deemed included in the Online Service and subject to the terms of this Agreement (except as otherwise stated in any separate terms that may accompany such Preview and that conflict with or supplement this Agreement, or as otherwise stated in this Agreement, including as stated in this Section 2.5). Customer is solely responsible for evaluating the Previews and any reports or output generated from them. Customer will not use Previews to process Personal Data or other data that is subject to legal or regulatory compliance requirements. The following terms incorporated from the OST under Section 4.2 do not apply to Previews: Processing of Personal Data, GDPR, and Data Security.

2.5.1 No Assurances. In choosing to use a Preview, Customer is not relying on 21Vianet delivering any future functions or features, or on any comments regarding the Preview or product roadmap. 21Vianet may significantly change a Preview for a final, commercial version, if any, or 21Vianet may elect not to release a commercial version. A commercial version, if any, may be subject to this Agreement, or to a separate agreement, and may be subject to a fee even if the Preview was free of charge.

Section 3. RIGHTS TO USE THE ONLINE SERVICE.

3.1 License. Subject to the terms of this Agreement, 21Vianet grants to Customer a limited, non-transferable, non-exclusive, revocable license under the necessary copyrights to access and use the Online Service during the Term. Customer may use the Online Service only in accordance with this Agreement (and any separate terms that 21Vianet may provide with any Preview).

3.2 Feedback. 21Vianet may use any Feedback that Customer or its Permitted Users provides, even if Customer or its Permitted Users designated the Feedback as confidential. Customer will not, and it will cause its Permitted Users not to, include any Customer Data, Personal Data, or other data that is subject to legal or regulatory compliance requirements in any Feedback. Customer gives to 21Vianet, without charge, the right to use, share, and freely commercialize Feedback in any way and for any purpose. Customer also gives third parties, without charge, the right to use, or interface with, any 21Vianet products or services that include the Feedback. Customer represents and warrants that it owns or otherwise controls all rights to such Feedback and that no such Feedback is subject to any third-party rights. “Feedback” means all comments, suggestions, or feedback about the Online Service or 21Vianet software (including the Dynamics Software) that Customer (including its Permitted Users) provides to 21Vianet.

3.3 Acceptable Use Policy. Customer may not use the Online Service: (A) in a way prohibited by law, regulation, government order, or decree; (B) to violate the rights of others; (C) to try to gain unauthorized access to or disrupt any service, device, data, account, or network; (D) to spam or distribute malware; (E) in a way that could harm the Online Service, any 21Vianet software (including the Dynamics Software), or impair anyone else’s use of them; or (F) in any application or situation where failure of the Online Service could lead to the death or serious bodily injury of any person, or to severe physical or environmental damage. Customer will not work around any technical or functional limitations in the Online Service, 21Vianet software (including the Dynamics Software), or in 21Vianet’s systems. Violation of the terms in this Section 3.3 may result in suspension of the Online Service or termination of this Agreement. 21Vianet will suspend the Online Service only to the extent reasonably necessary. Unless 21Vianet believes an immediate suspension is required, 21Vianet will provide reasonable notice before suspending Customer’s access to the Online Service.

3.4 Technical Limitations. Customer will not download or otherwise remove copies of software, source code, or other content or materials from the Online Service except as explicitly authorized. 21Vianet may, in connection with the Online Service or any Dynamics Software, and in each case subject to Section 4.2, use any information or data derived or learned from Customer Data or Support Data, but only if such use does not include or disclose Customer Data or Support Data and no Customer Data or Support Data can be reverse engineered from such use. All rights not expressly granted in this Agreement are reserved. 21Vianet will not use Customer Data or Support Data, or derive information from either, for advertising or similar commercial purposes without Customer’s permission.

3.5 Confidentiality. Each party will: (A) protect the other party’s Confidential Information shared under this Agreement from unauthorized dissemination with the same degree of care it uses to protect its own like information, but never less than reasonable care; (B) use the other party’s Confidential Information solely as necessary to perform under this Agreement; and (C) not disclose the other party’s Confidential Information to any third party without such other party’s prior written permission in each case. Confidential Information may, however, be disclosed in accordance with a judicial or other governmental order, if the party complying with such order either gives reasonable notice of such disclosure to allow the other party a reasonable opportunity to seek a protective order or equivalent; or obtains legally binding assurance from the applicable judicial or governmental entity that it will afford the Confidential Information the level of protection available in the same manner it protects the confidentiality of its proprietary and confidential information of like kind under applicable law, or otherwise as may be required by law. Confidential Information may also be disclosed to the receiving party’s personnel (who are bound by written confidentiality obligations not less restrictive than those of this Agreement) and its Affiliates, in each case solely to the extent such personnel or Affiliates reasonably need to know such Confidential Information for proper performance of this Agreement. The confidentiality obligation in this Section 3.5 applies for (x) Customer Data, and Support Data until it is deleted from the Online Service; (y) Previews unless and until they are made publicly available; and (z) all other Confidential Information, for a period of five (5) years after a party receives the Confidential Information. “Confidential Information” means nonpublic information that the disclosing party designates as being confidential, or that, under the circumstances surrounding disclosure, ought to be treated as confidential; Previews are deemed 21Vianet’s Confidential Information; and Customer Data, Support Data, and the terms of 21Vianet agreements are also Confidential Information. Confidential Information does not include information that (1) becomes publicly available without a breach of a confidentiality obligation; (2) the receiving party received lawfully from another source without a confidentiality obligation; (3) is independently developed; or (4) is Feedback.

3.6 Downtime. 21Vianet may schedule interruptions to the Online Service for upgrades, updates, or other maintenance (“Scheduled Downtime”). 21Vianet will make commercially reasonable efforts to notify Customer of Scheduled Downtime in advance. Customer may not be able to access or use the Online Service, any Dynamics Software, or any Non-21Vianet Product during Scheduled Downtime; such lack of access is deemed not to breach this Agreement. Without limiting the foregoing, there are no service level guarantees or uptime requirements applicable to the Online Service, except if, and solely to the extent, expressly stated to the contrary in the Services Portal.

Section 4. DATA PROTECTION.

4.1 Data Retention and Deletion. During the Term, Customer can access, extract, and delete Customer Data stored in the Online Service. Except for free trials and Previews and except as otherwise provided in this Section 4.1, 21Vianet will retain Customer Data stored in the Online Service in a limited function account for 90 days after Customer’s access to the Online Service ends so that Customer may extract the data. After the 90-day retention period ends, 21Vianet will disable Customer’s account and delete the Customer Data and Personal Data within an additional 90 days unless 21Vianet is: (A) permitted or required by applicable law or regulation to retain such data; (B) authorized in this Agreement; or (C) solely to the extent that, Customer has multiple roles within the Online Service and some of the Customer Data or Personal Data is common to more than one such role, in which case 21Vianet will retain such common data until Customer’s access to the Online Service ends as applicable to all such roles). The Online Service may not support retention or extraction of any Non-21Vianet Product provided by Customer. For purposes of this Section 4.1, “Customer’s access to the Online Service” is deemed to end as soon as Customer has no executory subscription to, or executory support agreement for, any Dependent Software (defined in Section 6.2). 21Vianet has no liability for the deletion of Customer Data or Personal Data as described in this Section 4.1.

4.2 Data Protection Terms. This Agreement includes, and incorporates by reference, those portions of the OST entitled “Data Protection Terms” or otherwise expressly pertaining to data processing or protection (including the Standard Contractual Clauses and the European Union General Data Protection Regulation Terms, each as incorporated in the OST), but expressly excluding any terms specific to particular, named online services. Solely for purposes of interpreting terms incorporated from the OST in the context of this Agreement, to the extent such incorporated terms reference any definitions defined both in this Agreement and the OST, the definitions in this Agreement will apply.

4.3 Data Location. 21Vianet will store Customer Data only in China, except when 21Vianet uses Microsoft Azure Email Orchestrator to send system-generated emails that provide acknowledgement or status update of a service request to users of the Online Service. The recipient’s email address and the email content will be stored in the United States for a limited period of time. Customer consents to the transmission of this information.

4.4 Security Practices and Policy. 21Vianet will implement and maintain appropriate technical and organizational measures to protect Customer Data and Personal Data. Those measures will be set forth in a 21Vianet Security Policy. 21Vianet will make that policy available to Customer, along with descriptions of the security controls in place for the Online Service and other information reasonably requested by Customer regarding 21Vianet security practices and policies. In addition, those measures will comply with the requirements set forth in ISO 27001, ISO 27002, and ISO 27018. 21Vianet will not eliminate ISO 27001, ISO 27002, or ISO 27018 unless it is no longer used in the industry and it is replaced with a successor (if any).

4.5 How to Contact 21Vianet. If Customer believes that 21Vianet is not adhering to its privacy or security commitments, Customer may contact customer support on this website: https://www.21vbluecloud.com/Dynamics365/.

Section 5. DEALINGS WITH THIRD PARTIES.

21Vianet may make Non-21Vianet Products available to Customer through Customer’s use of the Online Service (such as through a store or gallery or other integration). Customer’s use of Non-21Vianet Products may be subject to the third party’s terms and conditions. If Customer installs or uses any Non-21Vianet Product with the Online Service or any Dynamics Software, Customer may not do so in any way that would subject 21Vianet’s intellectual property to obligations beyond those in this Agreement. 21Vianet assumes no responsibility or liability for any Non-21Vianet Product (including any of Customer’s intellectual property in any such Non-21Vianet Product). If Customer installs or uses any Non-21Vianet Product with the Online Service or any Dynamics Software: (A) as between 21Vianet and Customer, Customer is solely responsible for such Non-21Vianet Product and will comply with all applicable policies and processes 21Vianet may implement; and (B) effective as of when Customer first made such Non-21Vianet Product available to 21Vianet and continuing until 21Vianet has deleted such Non-21Vianet Product from its systems, Customer grants 21Vianet a non-exclusive, royalty-free, fully paid-up license to host, use, distribute, reproduce, and otherwise provide worldwide access to such Non-21Vianet Product.

Section 6. CHANGES TO THE ONLINE SERVICE.

6.1 Changes and Cancelation. Except as may be otherwise expressly provided in this Agreement, 21Vianet may change the Online Service or corresponding Dynamics Software at any time, without notice. Customer may cancel the Online Service on 30 days’ prior notice to 21Vianet.

6.2 Discontinuing. 21Vianet will provide a minimum of 12 months’ notification prior to ending support for the Online Service if no successor or service is offered, excluding free trial services or Previews. Notwithstanding the foregoing or anything in this Agreement to the contrary, however, 21Vianet will not discontinue the Online Service solely to the extent the Online Service is necessary for Customer to access or use any Dynamics Software (“Dependent Software”), Customer maintains either an executory subscription to, or an executory support agreement for, the Dependent Software, and the discontinuation would prevent such access or use.

Section 7. TERM AND TERMINATION.

7.1 Term. The term of this Agreement (“Term”) begins on the earliest date when Customer or its signatory agrees to be bound (“Effective Date”), as described in the first paragraph of this Agreement, and will continue until terminated.

7.2 Termination. Either party may terminate this Agreement immediately on notice if the other party has breached this Agreement and failed to cure such breach within 30 days after notice of the breach. Customer may also terminate this Agreement, for any reason or no reason, on 60 days’ prior notice to 21Vianet. This Agreement will terminate automatically if the Online Service is discontinued in accordance with Section 6. If this Agreement is terminated with respect to Customer for any reason, it will automatically terminate with respect to all Permitted Users.

7.3 Survival. The following sections will survive termination of this Agreement: Sections 1 (Definitions), 3.2 (Feedback), 3.5 (Confidentiality, as stated in this section), 7.3 (Survival), 8 (Warranties and Disclaimers), 9 (21Vianet’s Defense of Infringement Claims), 10 (Customer’s Defense of Claims), 11 (Limitations on Liability), and 12 (General). The terms incorporated from the OST to the extent they are intended to survive as stated in the OST.

Section 8. WARRANTIES AND DISCLAIMERS.

8.1 By Customer. In addition to the warranty in the preamble of this Agreement, Customer continuously represents and warrants to 21Vianet that: (A) it will not use the Online Service for any purpose or in any way that subjects 21Vianet to any obligations outside of this Agreement; (B) it has all rights necessary to grant the licenses granted under this Agreement; (C) it has or will obtain and maintain all necessary rights to Customer Data, Support Data, and any other data, software, and services (including any Non-21Vianet Products and other third-party content and materials) used in connection with the Online Service; (D) 21Vianet’s use of any Customer Data and Support Data, and exercise of the rights and licenses granted under this Agreement, does not and will not misappropriate or infringe the intellectual property or other proprietary rights of any third party or otherwise violate any law; and (E) Customer Data and Support Data do not include state secrets or, if any Customer Data or Support Data does constitute state secrets, that Customer has obtained necessary approvals to disclose state secrets to 21Vianet and its Affiliates, contractors, and suppliers.

Section 9. 21VIANET’S DEFENSE OF CERTAIN THIRD-PARTY CLAIMS.

9.1 Duty and Process. Subject to Sections 9.1 and 9.2, 21Vianet will: (A) defend Customer, Customer’s Affiliates, and each of its or their subsidiaries, directors, officers, employees, agents, or independent contractors against an unaffiliated third party’s claim alleging the Online Service, as provided by 21Vianet and used as licensed under this Agreement, infringes or misappropriates that third party’s intellectual property rights (“21Vianet Indemnified Claim”); and (B) pay any resulting adverse final judgment for a 21Vianet Indemnified Claim (or settlement to which 21Vianet consents). Customer will: (y) notify 21Vianet promptly of a 21Vianet Indemnified Claim and give 21Vianet sole control over the defense and settlement, although Customer may participate at its own expense; and (z) provide 21Vianet with reasonable assistance to defend any 21Vianet Indemnified Claim. 21Vianet will not be responsible for any settlement made by Customer without 21Vianet’s prior written permission (not unreasonably conditioned, delayed, or withheld). 21Vianet’s obligations to defend and pay a patent claim will be limited to patent claims where the Online Service alone, without combination or modification, constitutes direct or contributory infringement of the patent.

9.2 Limitations. 21Vianet’s obligations under this Section 9 will not apply to the extent a 21Vianet Indemnified Claim, adverse final judgment, or settlement is based on: (A) any Customer Data, Support Data, Non-21Vianet Product, links to third party websites, or non-21Vianet content or materials; (B) Customer’s use of any portion of the Online Service after 21Vianet notifies Customer to stop using it due to a third-party claim, if damages would not have accrued but for the continued use; (C) Customer’s combination of any portion of the Online Service with anything not provided by or on behalf of 21Vianet, to the extent the claim arises from the combination; (D) damages attributable to the value of the use of any Non-21Vianet Product; (E) Customer’s use of any 21Vianet trademark(s) without 21Vianet’s express, prior, written consent; (F) Customer’s use of any Preview in a production or “live operating” environment (unless otherwise expressly stated in a separate, written agreement with 21Vianet); (G) Customer’s use of the Online Service in a manner that violates this Agreement to the extent the claim arises from the violation; or (H) allegations that Customer acquired a trade secret: (1) through improper means; (2) under circumstances giving rise to a duty to maintain its secrecy or limit its use; or (3) from any party (other than 21Vianet) who owed the third-party claimant a duty to maintain the secrecy or limit use of the trade secret. Customer will reimburse 21Vianet for any costs or damages resulting from any of the above actions. Moreover, 21Vianet will have no obligation under this Section 9 to the extent any claim, adverse final judgment, or settlement arises out of or relates to Dynamics Software (as opposed to the Online Service); 21Vianet’s obligations to defend and settle any such claims, or to pay any such judgments or settlements, related to Dynamics Software are set forth, if at all, in the agreement under which Customer was given access to, and a right to access and use, such Dynamics Software.

9.3 Specific Rights and Remedies.

9.3.1 Possible Infringement. If 21Vianet receives information concerning a 21Vianet Indemnified Claim, 21Vianet may, at its expense, either: (A) procure for Customer the right to continue using the allegedly infringing portion of the Online Service; (B) modify the allegedly infringing portion of the Online Service to make it non-infringing; or (C) replace the allegedly infringing portion of the Online Service with a non-infringing functional equivalent. Customer will immediately stop using the allegedly infringing Online Service after receiving 21Vianet’s notice. If any other type of third party claim is brought against Customer regarding 21Vianet’s intellectual property rights, Customer must notify 21Vianet promptly in writing. 21Vianet may, at 21Vianet’s option, choose to treat these claims as being covered by Section 9.

9.3.2 Exclusive Remedy. This Section 9 states Customer’s exclusive remedy and 21Vianet’s sole duty regarding 21Vianet Indemnified Claims (to the extent 21Vianet does not breach this Section 9).

Section 10. CUSTOMER’S DEFENSE OF CLAIMS.

10.1 Duty and Process. Customer will defend 21Vianet, 21Vianet’s Affiliates, and each of its or their subsidiaries, directors, officers, employees, agents, or independent contractors against any claim made by an unaffiliated third party (“Customer Indemnified Claim”): (A) that alleges Customer Data, Support Data, Non-21Vianet Products, other non-21Vianet content or materials, or Customer’s (including non-21Vianet Permitted Users’) use of the Online Service (excluding only claims for which 21Vianet is obligated to defend and pay under Section 9) infringes or misappropriates that third party’s intellectual property rights; (B) that if true as alleged, reflects a breach by Customer of this Agreement; (C) that relates to any dispute of any kind or nature between Customer and a non-21Vianet Permitted User, whether arising under or related to a Permitted User TOU or otherwise; (D) that relates to Customer’s use of a Preview in a production or “live operating” environment; (E) that arises out of or relates to a Non-21Vianet Product, including any product liability claims; or (F) for which 21Vianet’s liability would have been reduced had Customer effectively bound the applicable Permitted User to a Permitted User TOU under Section 2.5.1. Customer will also pay any resulting adverse final judgment for a Customer Indemnified Claim (or settlement to which Customer consents). 21Vianet will notify Customer of a Customer Indemnified Claim and give Customer, through competent counsel chosen by Customer (in consultation with 21Vianet), control over defense and settlement, although 21Vianet may participate at its own expense. Customer will not, without 21Vianet’s express, prior, written consent (not unreasonably conditioned, delayed, or withheld), acquiesce to any judgment or enter into any settlement that adversely affects 21Vianet’s rights or interests or obligates 21Vianet to pay any sums not fully paid by Customer, at the time of settlement, under this Section 10.1. Customer will not stipulate, admit, or acknowledge any fault or liability on 21Vianet’s part without 21Vianet’s express, prior, written permission. Customer will not be responsible for any settlement made by 21Vianet without Customer’s written permission (not unreasonably conditioned, delayed, or withheld). 21Vianet will also provide Customer with reasonable assistance to defend any Customer Indemnified Claim, at Customer’s reasonable request and expense.

10.2 Exclusive Remedy. This Section 10 states 21Vianet’s exclusive remedy and Customer’s sole duty regarding any Customer Indemnified Claim (to the extent Customer does not breach this Section 10).

Section 11. LIMITATIONS ON LIABILITY.

11.3 Applicability. The limitations in Section 11.1 and exclusions in Section 11.2 will not apply to: (A) violation or misappropriation of the other party’s intellectual property rights; (B) duties under, or breach of, Sections 9 or 10; (C) damages attributable to a party’s or its agent’s gross negligence or willful misconduct (in jurisdictions that do not recognize a legal distinction between “gross negligence” and “negligence”, “gross negligence” means “recklessness”); (D) bodily injury or death caused by a party’s negligence or that of its employees or agents; (E) fraud; or (F) breach of obligations regarding Confidential Information (except as related to Customer Data or Support Data, which are subject to the limitations in Section 11.1 and exclusions in Section 11.2). In addition, the limitations in Section 11.1 will not apply to fees, if any, payable for the Online Service.

11.5 Liability for Others. Customer will be liable for any use of the Online Service, or any actions taken or omitted (including with regard to Non-21Vianet Products or other non-21Vianet content or materials, Customer Data, or Support Data), by any Permitted User (other than 21Vianet) to which Customer provides access to the Online Service. Actions or failures to act of any Permitted User (other than 21Vianet) related to the Online Service (and any other acts or omissions of any Permitted User that would have breached this Agreement had Customer so acted or failed to act) will be imputed to Customer. 21Vianet is not liable in any way for harm or damages related to Customer’s (or its non-21Vianet Permitted Users) interactions with third parties, third-party websites, or any third party acting on Customer’s behalf.

Section 12. GENERAL.

12.1 Agreement Changes. 21Vianet may periodically change this Agreement. When changes are made, 21Vianet will notify Customer (in accordance with Section 12.14 or via other commercially reasonable means) and will post a new version of the applicable document on the Services Portal, which will include all changes and a new “Last Revised” date. If Customer does not agree to a change, it must cancel or stop using the Online Service. By continuing to access or use the Online Service after a change is posted, Customer is bound by the change and this Agreement.

12.2 Availability. 21Vianet makes no representation that the Online Service is appropriate or available for use in all geographic locations. If Customer accesses or uses any portion of the Online Service from outside a country for which the Online Service was intended, Customer does so at its own risk and is solely responsible for compliance with all applicable laws.

12.6 Attorneys’ Fees. In any dispute related to this Agreement, the prevailing party, including on any appeal, will be entitled to recover its reasonable attorneys’ fees and expenses.

12.8 Assignment. 21Vianet may assign this Agreement, in whole or part, at any time without notice, including to a non-21Vianet entity. Customer may not assign this Agreement, or any rights or duties under it, without 21Vianet’s prior, written consent. Any attempted assignment by Customer without such consent is void.

12.9 Third Party Beneficiaries. There are no third-party beneficiaries to this Agreement.

12.10 Relationship. The parties are independent contractors. Customer will not represent itself as a representative, agent, or employee of 21Vianet. This Agreement does not create a joint venture, partnership, agency, fiduciary, or employment relationship. 21Vianet and its suppliers are independent entities, and 21Vianet is neither liable for, nor bound by, any acts of such third parties. For avoidance of doubt, there is no partnership relationship between 21Vianet and Customer.

12.11 Compliance with Law. 21Vianet will comply with all laws and regulations applicable to its provision of the Online Service, including security breach notification laws. 21Vianet is not, however, responsible for compliance with any laws or regulations applicable to Customer or Customer’s industry that are not generally applicable to information technology service providers. 21Vianet does not determine whether Customer Data or Support Data includes information subject to any specific law or regulation.

Customer will comply with all laws and regulations applicable to Customer Data and its use of the Online Service, including all domestic and international export laws and regulations that apply to any software, which include restrictions on destinations, end users, and end use. Customer is responsible for implementing and maintaining privacy protections and security measures for components that Customer provides or controls, and for determining whether the Online Service is appropriate for storage and processing of information subject to any specific law or regulation. Customer is responsible for responding to any request from a third party regarding Customer’s use of the Online Service, such as a request to take down content under applicable law and regulation.

In addition to the foregoing in this Section 12.11, Customer acknowledges that under Chinese regulations:

is against the basic principles determined by the Constitution of China;
impairs national security, divulges State secrets, subverts State sovereignty or jeopardizes national unity;
damages the reputation and interests of the State;
incites ethnic hostilities and ethnic discrimination or jeopardizes unity among ethnic groups;
damages State religious policies or that advocates sects or feudal superstitions;
disseminates rumors, disrupts the social order or damages social stability;
disseminates obscenity, pornography, gambling, violence, homicide and terror, or that incites crime;
insults or slanders others or that infringes their lawful rights and interest; and
is otherwise prohibited by laws or administrative regulations.

Customer further agrees:

If the business or organization Customer operates by using the Online Service is subject to permit or approval by related governmental authorities, Customer will obtain such related permit or approval, including without limitation:
- if Customer’s website provides non-operational Internet information services, Customer will make the filing for the non-operational website with the governmental authority;
- if Customer’s website provides operational Internet information services, Customer will obtain the VAT permit for an operational website from the governmental authority; and
- If Customer is an Internet information service provider using the Online Service, Customer will keep records of the information provided, time of publishing and the Internet address of the domain name, and assist in providing such information when inquired by related government authorities in accordance with applicable laws.

12.13 Waiver. A waiver of any breach of this Agreement is not a waiver of any other breach. Any waiver must be in writing and signed by an authorized representative of the waiving party.

12.14 Notices. Except as otherwise provided under Section 4.4, notices made under this Agreement will be provided as follows:

12.14.1 To Customer. Except as otherwise expressly stated in this Agreement, 21Vianet’s notices that relate generally to the Online Service will be posted on the Services Portal or other designated location. 21Vianet’s notices specifically to Customer (e.g., notices of breach, suspension, or discontinuation) will be provided to Customer by email to the address 21Vianet received during Customer’s signup for the Online Service or any updated email address that 21Vianet received under Section 2.2. Customer will be deemed to have received any email sent to any such email address when 21Vianet sends the email, whether Customer received the email or not.

Shanghai Blue Cloud Technology Co., Ltd

12-14F, Building 6, No.6 Jiuxianqiao Road, Beijing Electronics Zone, Chaoyang District, Beijing 100015, China

北京市朝阳区酒仙桥6号电子城国际电子总部6号楼 12-14层邮编：100015

Attn: Shanghai Blue Cloud Technology Co., Ltd, a wholly owned subsidiary of Beijing 21Vianet Broadband Data Center Co., Ltd.

21Vianet will respond to Customer within 30 days after the verification of Customer’s identity.

12.16 Font Components. While Customer uses the Online Service or any Dynamics Software, Customer may use the fonts installed by the Online Service or Dynamics Software to display and print content. Customer may only embed fonts in content as permitted by the embedding restrictions in the fonts and temporarily download them to a printer or other output device to print content.

12.17 Non-Exclusive. This Agreement is non-exclusive. Customer is free to license, use, recommend, or support Non-21Vianet Products.

12.18 Entire Agreement. This Agreement (including the incorporated portions of the OST) is the entire agreement between Customer and 21Vianet with respect to the Online Service and it supersedes all prior or contemporaneous communications and proposals (electronic, oral, or written) between Customer and 21Vianet regarding its subject matter.