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This page is provided for your convenience as an overview of the terms and conditions that govern the purchase of subscriptions to Microsoft Dynamics 365 operated by 21Vianet. Ancillary services, software, and content, including preview and trial releases, may be governed by additional or different terms. See the “Ancillary Services, Software, and Other Documents” section below for details.
Pricing and other terms and conditions for the Dynamics 365 offer you choose are detailed in the offer details for your subscription.
Your use of Dynamics 365 is governed by the terms and conditions of the agreement under which you obtained the services.
• For customers who purchased through a sales team, use of Dynamics 365 and other Online Services is governed by the 21Vianet Customer Agreement, which incorporates the Online Services Terms.
If you are uncertain or have other questions, please contact 21Vianet support.
All services agreements incorporate the Online Services Terms and include the Acceptable Use Policy.
The Service Level Agreements (SLAs) describe commitments around uptime and connectivity for Dynamics 365. SLAs are not available for services in preview, trial, or other pre-release offerings.
The Trust Center provides information on security, privacy, and compliance topics for customers of Dynamics 365 and other 21Vianet Online Services.
Ancillary services, software, and content, including preview and trial releases, may be governed by additional or different terms not listed below.
• Microsoft Dynamics Lifecycle Services operated by 21Vianet is an administration portal that provides an environment and various services that help you collaborate and manage the application lifecycle of certain Dynamics services, specifically your implementations of Microsoft Dynamics 365 for Finance and Operations operated by 21Vianet.
• The Online Services Agreement for Microsoft Dynamics Lifecycle Services operated by 21Vianet (LCS) governs your use of LCS.